Running Great Automotive

My wife and I only use Running Great Auto. We typically buy used cars and keep them for a few years and then sell them. The team at Running Great have handled over ten cars of ours over the past decade. In that time they have been honest, professional, and courteous. They have honored their NAPA guarantees as well. (I had a Ford Expedition which had a major service at 100k miles, a plug got fouled. I was in Miami at the time. They reimbursed me for much of the cost for the repair in Miami.)  I trust them explicitly. They take the time to do what is right and will let you know what they cannot do and where to go if they can't do the job. (Windows falling off their tracks, air bag issues, etc... you get the point non-engine, drivetrain related issues.)

Well, I hope this helps. I would never go to Tires Plus, Tire Kingdom, Sears, etc ever again after being referred to Running Great. Once our friends starting going there, they were impressed also. I can't say enough good things about Glenn, Gary and the team. FYI in this bad economy where many companies try to 'find' work to bill you on... nothing has changed at Running Great.

This shop came highly recommended, and I usually go by recommendations. So I called to make an appt. & was told they don't take appts. to just drop the car off.

So when I showed up w/the car-I was informed there would be a 2 hour wait + the time to fix the car. I said no problem-I don't have any choice at this point-I need my car fixed. They then began to tell me again how long the wait would be & told me where they suggested I get lunch. As I sat in the waiting room-watching the TV w/the channel that they had on-a mechanic came in & wanted to know why the Olympics were not on-so he got the clicky from behind the counter & changed the station. Then when he couldn't find the station he wanted-he handed the clicky to me & said here watch whatever you want!

So after 2.5 hours of waiting-I saw that my car was still in the parking lot where I parked it & commented oh I see I am 2nd in line now. After 3 hours of waiting-they came out to me w/my car part that I brought with me & said here is your part-we can't fix your car. It has side airbags & we don't have the special tools that it requires. 

So my question is-did they not know that when I brought the car in? I had to sit there 3 hours for them to tell me that? I would think that is common knowledge for any certified mechanic? Or are they that unqulified to know a car has side airbags & they don't have the tools to fix it? If so-I question their ability as mechanics to fix cars...sorry but that is just so basic & really-it took them 3 hours of me sitting there to tell me? Someone needs more training or needs to get a clue in repairs & customer service. I honestly can't recommend this place to anyone.

After the gentleman handed me the part-he grabbed the clicky for the TV & said I hope you enjoyed watching our TV all this time!!! No apology for waiting or their lack of ability to assist me-just an attitude of me watching their TV all this time!!! What a joke!!!

THIS IS FOR ANYONE WHO HAS HAD A BAD EXPERIENCE ANYWHERE ELSE. MY DAUGHTER AND I HAVE TAKEN OUR CARS TO RUNNING GREAT QUITE A FEW TIMES. IF YOUR LOOKING FOR PROFESSIONALISM, THIS IS THE PLACE FOR YOU. GLENN, GARY AND ALL THEIR  ASSOCIATES STRIDE TO PROVIDE THE BEST SERVICE YOU'LL EVER RECEIVE. LADIES YOU DON'T HAVE TO WORRY THERE'S NO TAKING ADVANTAGE OF YOU BECAUSE OF YOUR GENDER OR KNOWLEDGE. I CAN SINCERELY STATE THAT THEIR HONESTY IS VERY EVIDENT, THEY'RE NOT IN BUSINESS TO DRAIN YOU POCKET BUT TO SATISFY EVERY CUSTOMER 100%.   SINCERELY MS.SOTO