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I went to the store that is on Capital Circle N E, An told the male working the issue . I needed a new battery for my key, Mind you the screw on the key was perfectly fine when I first brought the key in. The male (Gavin) proceeded to use 3 different sized screws to unscrew the screw an in the process of him doing that stripped the screw. I should have known that he had no idea of automotive stuff when I asked him of window guards an he acted as if he didnt know what we were speaking of After 3 attempts I let him know the screw was fine when we first brought it in an we looked at it an he had stripped the screw. At least have people that know of vehicle stuff if working in a store like this ! When we left we proceeded to call back to get the managers name an the distrect managers name an all he could give us was a name for the manager an acted like he did not know the distrect managers name. I had to proceeded to call another store to get the info. I called the store where this happened to find out when the store manager would be in an Gavin is the one that answered ,I informed him of what he did an had nothing to say of this , I said to him " You cant even apologize or anything of this ,Sad when a customer tells you this " I will NEVER shop at this place again Should have read the revies before hand! If I could give 0 stars I would,this does not deserve a star at all.