Took my car in for overheating issue that turned out to be my thermost... read more Took my car in for overheating issue that turned out to be my thermostat housing(plastic piece). as well as dead battery. Was charged around 800 dollars for the repair(60 of which is coolant in which if youve ever purchased a gallon of coolant for 15.99 is laughable). Upon picking up my vehicle noticed they let the power steering run completely dry, to the point my wheel would not turn (they had to have had a difficult time just to get it parked). Upon inquiring about the issue they stated that since they put in my tech notes my rack and pinion was leaking (cause of low power steering) and since I didn't repair the 1000+ dollar fix to repair my rack and pinion they decided I also didn't deserve a top off of powered steering fluid even though I had brought it in well aware of the leak making sure it was full before hand. Then after driving around for about an hour noticed that my security system had been set off which would cause my horn to randomly go off blazingly loud constantly (I have NEVER had any issues of this prior). When inquired about I was first told I had a faulty aftermarket security system, I then left because they told me essentially they were going to recharge me now to take this system out as well as retest the battery (which makes no sense to retest the battery as it was already core charged and tested previous to the repair) after stating I was unhappy with the body of work to begin with and I was not gonna give them any more money , I left. I then parked at my house in which my horn began blaring again I took it straight back to the repair shop still honking over a 5 minute drive (embarrassing me in front of the entire town) I was told after he messed with cords in my car that it was actually a short circuit that he would have to pull apart my steering wheel fixture to fix. Overall TERRIBLE effort as well as body of work. They had my vehicle over a month and you can very clearly tell they spent all of a couple hours the day before they repaired my car . Will say the owner was willing to hold a conversation and hear my frustration but at the end of the day the owner is on the floor and allows poor and shotty work to come out of his garage and then will defend it on the back end. When people are paying large sums of money for a bad service this is completely inexcusable. I would have my car towed 100 miles before I ever allowed Hancock repair to touch my vehicle again. 0/10.
I was working with a girl by the name of Amanda which was very pleasan... read more I was working with a girl by the name of Amanda which was very pleasant to work with, but final decision came from Claudia. I was offered to put $1500 down and $130 a week payments they wanted to place me in a RUSTED Ford Escape. Claudia stated that with a larger downpayment she can do better. I told her for that I would have my daughter co-sign. Her response was “WHY WOULD YOU DO THAT, YOU WOULD JUST RUIN HER CREDIT” ??, WHAT??? How professional is that statement? Never is my 46 years have i been so offended. Why would she assume i would ruin my daughters credit, because my was so negatively impacted by a huge situation Claudia is not aware of. She made me feel humiliated and embarrassed.
I bought a car from this place less than a month ago and it already is... read more I bought a car from this place less than a month ago and it already is being in the auto shop three times, it is got a warranty, but they don't want to honored. The engine light came on when I tested the car and they told me they will fix it before I got the car, but they only reset the battery so the light goes out, now after I already paid more than the deductible and take it back to them to get it fix, they tell me is something else and something else. I had this car three weeks. If you need a car don't buy it from this people, now they don't even want answer the phone; their ads sounds good on tv, but the reality is that they sell cars that are not worth their prices.
