Mechanic Advisor

Retail Tire in Louisville

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Auto Reviews in the Louisville Area

  • I’m very torn on giving this review- part of me wants to give one star... read more I’m very torn on giving this review- part of me wants to give one star and part wants to give 5. To start, the staff here is great- in particular Shawn the mechanic and Erin the receptionist, who both went out of their way to ensure I left as happy of a customer as I could be. Unfortunately the same can’t be said about the management. My truck was towed to Virgilio’s in early January, after I had diagnosed that one injector was bad and needed to be replaced, and asked for an oil change while they had it. Upon receiving my truck, this message was NOT passed down to the shop as they began a full diagnostic adventure into my engine, just to find that the same injector I claimed was bad was the issue (which took 1.5 weeks to even get to due to delays). After a week of no calls, updates, etc. i reach out to find we’re still waiting. A week later, still no updates, I call again, and finally I’m informed that several other parts were broken during the diagnostic tests I never asked for, and was told “this isn’t going to be cheap if we can’t get the broken part out”. Then, another week of silence. Eventually, I’ve had enough and drive to the shop to speak with someone in person (at this point we’re at week 4 and I’ve been called one time by the service advisor) and am told it will likely be a few more days. Finally, I get my truck back, they tried to charge me for the parts that were broken during the diagnostic I didn’t want, THE WRONG OIL WAS USED FOR MY OIL CHANGE (I specifically asked for what has always been run in my truck), my engine bay is full of old oil, front bumper covered in dirt/footprints, and battery is dead. Erin was kind enough to work with me on the pricing issues, and we settle up. The following day, my truck has to be taken back to the shop due to a fuel line not being reconnected properly, and Shawn was kind enough to stay late on a Friday evening to fix it at no cost. Once again, Shawn and Erin are GREAT. Since then I still haven’t heard from any management to get an “Im sorry”, “we messed up”, or even an “F-you”, which I would have expected after Virgilio’s had my truck for over a month with one outbound call to me. Great staff, horrible communication, horrible management.

  • Took my truck in for an oil change and fuel filters. Appointment was 1... read more Took my truck in for an oil change and fuel filters. Appointment was 10:30, it took about 10-15 minutes to get checked in. I checked out at 11:46. They had my truck in the shop for right at an hour. Was charged about $320 for labor. 1.17 hours labor charge for oil change and .65 hour labor charge for fuel filters. 1.82 hours total labor charge, but I was only there an hour. I felt scammed and cheated. Just because your computer says that’s how long it should take doesn’t mean that’s what you actually charge. Imagine if I had not waited, I would have never known how long they actually worked on it. Makes me think other people that drop vehicles off are probably getting over charged on labor hours but they’ll never know. I will not recommend or return for reasons of dishonest customer service.

  • Waited 1 week for an appointment. Brought the car in the night before,... read more Waited 1 week for an appointment. Brought the car in the night before, by the following afternoon I had no answers on my car for a check engine light and checking brakes. By the end of the second day I finally got the report on car status and recommendations but they didn’t have time to complete the work that day. I had to go pick up car wo work being done when got in my car both my air filters were on the passenger seat, they didn’t even bother to put those back. Took my vehicle somewhere else where they took care of me in 1 day.

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