I'm a single mom with 3 young kids. In the past when I had car problem... read more I'm a single mom with 3 young kids. In the past when I had car problems it was always scary because they saw me coming and marked prices up and cost me money I didn't have. Recently my car was making screeching noises and my friend told me about a place they found called Lowell Automatic Transmission in Lowell. I was petrified to go because I don't have any extra money, but when I pulled in a nice worker showed me where to park and brought me in to the service area. When I explained the noises, they took my car in, without having an appointment. They had a cute waiting room with coffee, water, snacks, tv, wifi, like a dealer has. In just a little while Paul the service manager came to get me. He explained the car had decayed belts that needed replacement. When I asked how much it would cost, he told me No Charge! I was waiting for the 'catch', but there was no catch! This place is different! Not only did they change the belts, Paul told me they checked the fluids and topped them off at no charge too! They treated me like family, just like my friend said they would. Paul is awesome! I'm telling all my friends to go to this place. They didn't take advantage of me. In the future when my car acts up, I'm going there because I know they're fair and treat people with respect.
Quick and efficient! Great prices! I came in for a state inspection st... read more Quick and efficient! Great prices! I came in for a state inspection sticker and Jack pointed out that I was in need of an oil change (I forgot to get it and according to the sticker it was miles over due). I'll be in next week Thanks Jack! Top notch service, highly recommended! -Marylee
It was a dark, cold middle of the night very far from our home in Flor... read more It was a dark, cold middle of the night very far from our home in Florida when our diesel Excursion decided to die. We were on a work assignment in Manchester so we had our truck towed to a Ford Garage close by. The next day they gave us their assessment ... and it would cost over $4000.00 just to get it running so they could figure out what else might be wrong. On a previous trip were introduced to Custom Car Care, by our son who lives in New Hampshire, and had received excellent care. We decided to have the truck towed there. I cannot say enough to fully convey the scope of professional, knowledgeable and excellent care we received. While the problem was NOT what Ford said Custom Car Care would have done that repair for half the cost we'd been quoted. They worked tirelessly to find the unusual and tricky problem, even late into the night to get us back on the road! We are so grateful for Joe and his team, would highly recommend CCC to anyone in need and have nothing but positive reviews about every aspect of our experience.
