The absolute worst service ever! I wish I could give them zero stars. ... read more The absolute worst service ever! I wish I could give them zero stars. I spent 2 almost 3 months taking my car to the Secor & Renwyck Drive shops dealing with Jeff Booth, Dan, & Rich Earl. I also had to write a letter demanding they honor the warranty & pay $50 from another shop to get a 2nd opinion before receiving a call about fixing my car. They don’t return phone calls or get back to you when they say they will. Dan reimbursed me the $50 I had to pay for the diagnostic from another transmission shop but also went back on his word of extending my warranty because I refused to get my brakes done. After all I went through with them that’s the least they could’ve done anybody in their right mind wouldn’t want to keep dealing with a shop that lies over and over again so why would I get my brakes done by them? I tried to type everything I went through with these guys but sadly it won’t all fit so these are just the main points. If you have a 4x4 and your transmission is messed up I definitely would NOT recommend Earl bro’s!!!!!
I just received the worst customer service from Franklin Park Lincoln ... read more I just received the worst customer service from Franklin Park Lincoln Mercury. In November when I had the accident they charged almost 4000.00 to repair my car. On Sunday it started to lerch the way it did right after the accident. I didn't want to pay for a second time only to be told it was something they had just replaced. I called Franklin Park and spoke to someone in the body shop and they told me to bring the car in and they would make sure it wasn't something they had just replaced. They mentioned nothing about a 96.00 fee to have it looked at. Today when he told me it was $400.00 to replace a sensor and part of that was to look it over. I questioned that and Dave in service became very rude. He told me my daughter signed for the 96.00 and that I was responsible. I said she's 17 and nobody not even her told me she signed for a thing. "well next time", he said "don't send a child to do your work". Then they told me it was all my daughter's fault because she brought it to the wrong department. What was the point of me even calling to make sure this is something I could have done? I asked to speak to the manager and was told that the owner was in Florida. I immediately called back and the gal at the phones told me the owner was not in Florida but he was out of the office. When I told her what was going on suddenly the owner Bob appeared on the line. He clearly had been filled in by Dave the service department and told me my daughter took it to the wrong area, also very condescending. I hated having to use them in November but Nationwide made me use them, I thought there prices were huge then, (if you could have seen how little damage there was to my car) and they took 10 days to fix it. Now I am stuck either giving them 400.00 or 96.00....which to do? I was treated like crap from the service department, told to bring the car in at no cost from the body shop and the owner. Bpb Fletcher, doesn't care because he needs another trip to Florida.
