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I came in for a “free” oil change which was scheduled ahead of time. I... read more I came in for a “free” oil change which was scheduled ahead of time. I waited for an hour and 20 minutes, was sold a ridiculous price for some filters. When car was ready, I got in to find my car sounding loud like a motorcycle. Quickly turned around to be told there was a broken box causing the noise (news delivered to me in a “it’s your issue” rude demeanor. However, when I drove it there and forever prior, no loud motorcycle noise. Conveniently, the last time I had my explorer there I drove in without any issues and left with a tire sensor fault that ironically came on at that given moment. Ironic? Or drumming up business?! Very unhappy and definitely broken trust!
Mechanics and Service Advisor were rude and condescending. After they... read more Mechanics and Service Advisor were rude and condescending. After they broke a part, they charged me to replace it even though it was due to their own negligence. I will never go here again! There are plenty of other repair shops in Albert Lea who will be happy to receive my business and will do honest work.