Job took 2 separate times after the first time they didn't fix properl... read more Job took 2 separate times after the first time they didn't fix properly. $3600 later here I sit. With a vehicle I am not sure is going to work. Also Chris is AWFUL to work with. Slow lies and is very rude. AVOID IF POSSIBLE
I brought my car in for a brake job after a couple years of general ne... read more I brought my car in for a brake job after a couple years of general negligence. I am just over 100k miles so it was no shock that they had many recommendations for additional repair other than brakes. They called before doing any work and explained in detail what was needed. I was able to decide what I wanted done and what I would like to postpone or do myself. When I advised what I would like them to skip doing, they didn't lecture me or question why I didn't want that particular service done. They were very patient. I felt that their prices were very fair. Much less expensive than chain shops. My total ended up being less than what was quoted as a particular job (replacing a seal) took less time than they had anticipated. Through personal experience, I know a lot of shops charge for the hours that is standard for a particular job regardless of the hours it ends up taking. I almost expect it at this point and was shocked that they were honest about the hours worked. I tend to avoid car repairs due to the fear of getting ripped off and generally dealing with poor business practices that are common with car repairs. I was so pleasantly surprised that this is not at all the case at Action Auto. I will absolutely be back and will likely take better care of my car because I feel comfortable with the staff and the business. Claire Byerly
I thought I had found a reliable auto repair. I was wrong! I took my... read more I thought I had found a reliable auto repair. I was wrong! I took my car into Honest 1 in July of last year for an oil change.. They said my car was in excellent condition. I knew it was because even though it is a 2006 Highlander, I take very good care of it. So when I took it in Jan, 24, for an oil change, I was shocked when the Tech told me I needed new front and back brakes. My pads were very worn. They sure went down fast in those 5 months! I could tell he was taken back when I told him I had new brakes put on by Toyota and I had only put 14,000 miles on them. He gave me a price for new brakes and I left feeling very puzzled. I am the only one who drives my car and I am not hard on my brakes. So, I had a friend take a look. SURPRISE!! They are NOT worn and still looks new. I believe the Tech saw that I was at the 60,000 mark and figured I wouldn't question the timing to replace them. Toyota replaced them at 46,000 miles. Needless to say, I will not be back!
