I went to affenburg collision center on N 51, the staff was kind. Howe... read more I went to affenburg collision center on N 51, the staff was kind. However when I returned my rental and went to pick up my car which I had been told was done, it had still not been detailed (which I had payed to have done) I was very upset by this as I had has a rental free and would not of cared if the car was kept a few more days to get done, but instead I had to go back and waste my time waiting in their shop for hours when the finally finish what I payed for. I was displeased, when I spoke to the manager about it he did not seem to care that my time had been so wasted and was unwilling to answer my simple (and politely put) question of why was I not asked ahead of time if this was ok. He continued to be rude. I would not go here not good when companies are rude about their mistake.
As a female, I don't typically know how to resolve an issue with my ve... read more As a female, I don't typically know how to resolve an issue with my vehicle other than to take it to a professional. So when my car started having issues overheating I took it to Norman's Radiator at the suggestion of my husband who had dealt with them previously. I was given a quote of ~$450 to "completely resolve my issue". I agreed and they commenced with the repair that included patching a crack in the radiator and a standard flush and refill. Less than three days later, I started having the exact same issue again. I took my vehicle back to the technician at Norman's Radiator who then told me that it looked like my water pump is what was actually causing my car to leak, and to fix the problem, it would cost me ~$175. So not only did this technician fail to "completely resolve my issue", it seems that he charged me a significant amount of money unnecessarily. After consulting a local mechanic who came into my workplace, he made me very aware of the wrong that was done to me and who knows how many other unsuspecting individuals. I'm sure there is an honest mechanic in the Cape Girardeau area, I just hope this article helps you to continue your search beyond Norman's Radiator.
