I would give it 0 stars if I could! My husband and I have lost ALL CON... read more I would give it 0 stars if I could! My husband and I have lost ALL CONFIDENCE in this Dealership. I trusted them and took their word for everything and gosh I feel gullible and stupid for taking our vehicles here. The service department is absolutely HORRIBLE- Terrible service experiences, poor diagnosis and workmanship, and high prices! After several awful customer experiences I started taking our vehicles to a different repair shop they discovered multiple repairs and maintenance that I had paid for had not been completed or was completed incorrectly and repairs had been misdiagnosed. My husband and I will NEVER step foot in that dealership again- even to purchase a new Honda when it comes time. We experienced everything from both front wheels almost falling off after new tires were installed because the lug nuts were over tightened and the lug studs were being pulled through the hub, to being lied to from the service manager about a CV boot being torn after a transmission seal was replaced and the manager wanted us to pay for it, to misdiagnose on a brake issue when I was told the brake pads needed to be shimmed- brake hardware just needed to be lubed and serviced because 2 of the pins where seized- the new shop discovered this in two seconds JUST BY THE TECH LOOKING AT IT (simple fix that Honda could not figure out), to the valve cover gasket leaking oil after the 110k mile maintenance performed then they pointed it out and gave me an estimate on how much money it was going to cost me to fix it, to an oil sensor having a severe leak several times. I could go on, and on, and on... This was over the course of about 2-3 years with both our vehicles.
If you are looking for Rodney the mechanic for Import's Only please ca... read more If you are looking for Rodney the mechanic for Import's Only please call (816) 254-9767
The staff at Yorkie's have always taken care of me and my cars. I pur... read more The staff at Yorkie's have always taken care of me and my cars. I purchased a used BMW 740il that had a few repairs needed. Not only were the repairs done quickly but they were done correctly the first time. I'd had the repairs quoted at the BMW dealership here in KC area and his team came back with much lower quotes. Repairs completed were new brakes, re-charged the A/C system, and replaced the front struts on the car. I was pleased with the repairs and subsequent charges. I've been taking cars to these guys for over 10 years and they've always been incredibly awesome for us. I've had them work on my Jaguars, MINI, Infiniti, and Ferrari. Each time they were transparent on what needed to be done, and I know I saved money over dealership repairs. Why trust the oldest foreign car business in Kansas City? Because they do it right the first time.
