Froesel Tire

I felt the need to write a review as Adam has been all over the Internet blasting Froesel. I am sorry he had such a poor experience, but in the 10+ years my family has been taking our cars to Froesel, we have had nothing but STELLAR experiences. Numerous times I've taken my car in to be looked at and they have told me there is nothing wrong, charging me nothing for looking at it. They have reattached loose wires for free, they have always called me before doing any work, they squeeze me in if I have a problem and they are some of the nicest, most professional people in the business. I have yet to find, or hear about from friends, a mechanic or car place with more integrity than Froesel Tire St. Louis. Keep up the good work guys, your loyal neighborhood customers appreciate you!

I'll just cut and paste from my complaint with the Better Business Bureau. I can't trust them anymore, which is all anyone really wants when choosing someone to repair their car. Unnecessary car repairs done and then not refunded when actual problem was found. Approximately July 25th of 2011, a problem arose in which when i turned the key to start my car, the lights, radio, power windows, etc. would turn on, but there was no sound from the engine or the starter. It's not that the engine would crank, it's that nothing was triggering a reaction from the key. I figured it was a starter or an ignition issue (I AM NOT A MECHANIC), but i took it to the people at Froesel who diagnosed the problem as a battery issue. I mentioned that i had a new battery installed in December of 2010, and that if it was a battery issue it would seem that all the other electrical parts of the car would have been affected as well. The gentlemen at the desk, Gary, said to me "When i hooked it up to the computer, it said there wasn't any cold cranking amps." I said that it didn't sound true, and inquired as to whether it was common for a battery to have enough juice to run a radio, the lighting system, and the power windows, locks, etc., but not have enough energy to make one sound when turning the key. He told me, "since today's cars are really computer driven, sometimes the battery can bring up certain parts of the computer but not others." It sounded suspect, but who am i to argue? So i paid my bill for $86.10 with my Visa card. About 2 weeks later, my exact same problem arose again. I would put the key in the ignition, all the lights would come on, and nothing from the engine. I brought it back to Froesel and i asked them to please check it again, because there was really no rhyme or reason as to when it would occur and I didn't feel like being stranded somewhere (again). They were very busy when i dropped the car off on a Wednesday (August 24th), but they put me in the appointment book for