I felt very comfortable after having my cars problem explained to me. ... read more I felt very comfortable after having my cars problem explained to me. My check engine light came on. I went to 2 auto parts stores that couldn't tell me what was wrong with my car. The owner Dave explained what was making the light come on, what it meant, and told me exactly what needed to be replaced to fix it. I didn't get charged for the diagnostics when I ended up having my car fixed there. I am so happy with the service there and if I ever have a problem with my car again I will definitely go there.
Russell and his crew did an excellent job servicing my 2003 Honda Pilo... read more Russell and his crew did an excellent job servicing my 2003 Honda Pilot. In addition to the oil change, they take the time to check all the other fluids and let me know how much time I have left on my brakes, tires, etc. I highly recommend them!
Would a normal dealership let customer drive home with a "dry" engine?... read more Would a normal dealership let customer drive home with a "dry" engine? I would also rate them at ZERO STARS if I could. In the past, this Toyota garage "forgot" to put oil and all other liquids into the engine of my Toyota Supra 1989 model after repairing its engine after an oil was found in the coolant tank. No kidding! There was 0% oil, 0% coolant, 0% break liquid, 0% any liquid in my car in the engine when the Stevenson Toyota "mechanic" told me I am good to go and one of the two major bolts holding the engine to the car frame was simply not there, so the engine was wobbling! I was glad I had the habit to check everything before leaving a garage since I usually repair my own car myself. Cost me $1100 to have that done! The original problem was oil in the cooling system; probably some idiot poured oil into a coolant tank at some other Toyota garage before that. Since then I don't even consider purchasing a Toyota since there was no response to my complaint and the African-American man mechanic (to id him the best I can, because this is legal to id by race in the United States) who owned a similar Toyota Supra 1988 (as he bragged to me) screwed my car (keeping it over the weekend) up really "well". I am still remembering that "incident" and there was not a single apology nor action from Toyota dealership nor the Toyota Corporation who I contacted to complain about this horrible incident. Since then I do not even think of purchasing another Toyota.
