My family and I have been taking our car there for over 20 years. The... read more My family and I have been taking our car there for over 20 years. The owner, Randy, is the best. His prices are a little more expensive than other places, but he always gets to the root of the problem and he is trustworthy. Routinely, he tells us when we can wait to get a service done or if we don't need to do it at all. In the end, this saved us a ton of money.
It is a shame that the service through out this location is not the sa... read more It is a shame that the service through out this location is not the same. We have purchased two new cars from them and where more than happy with the service until we had to deal with the service department. One of our cars (with less than 12,000 miles one it) it had a diffected tire (Michelin) with a huge crack running for more than 3". We went to the Express Service Area so they can check the tire and only we were not serviced, but we were treated very very poorly from one of the managers (as he called himself) and accused us of trying to get a brand new tire for FREE. The whole situation was laughable because we had purchased the car cash and the cost of tire was nothing but they didn't want to bother to open a claim for us. We contacted Michelin directly where advised to go to NTB where the service was great and the tire was changed immediately because it was a manufacture diffect and at no cost to us. I hope the Sloan Honda in future has better people working for them because we will never step foot in there.
