Car detailing service near Mountain Lakes, NJ

I have been a customer of Dawson Motors for about 5 years and they have never disappointed me. But just recently they far exceeded my expectations! My work vehicle had broken down for the last time and it was time to replace it. Without my vehicle, I was totally at a standstill with my construction business. My van was towed into Dawson Motors at 8:45 am on a Saturday. I explained to Bill Dawson that I needed a reliable used van. By chance, he had one on his lot and I asked Bill to give me best deal, that without a vehicle I could not work. He got his wife Linda on the finance part, they made me an offer and I took the deal. My wife and I unloaded my old van of all the tools and supplies and headed home. At 2:30 the same Saturday afternoon Linda called me and said the van was ready for pick up! The Dawson's stayed late in order to get me my van knowing how important it was to my business. I could not have believed anyone would have done this, let alone our small town auto dealership. Not only do they have a highly qualified group of mechanics and a customer service oriented office staff, the owners walk the talk of helping customers way above expectations! MANY thanks! J. A. Mainey, Warwick NY

They did a poor job cleaning my car and damaged it. The employee "in charge" called the owner who informed me that if they had to pay for every car they damaged he would have to charge customers more to clean their cars. He refused to be of any assistance. The car before mine and the car after also had damage and were told the same. I don't know how people like this stay in business.

Expert full auto detailing.

I have been going to Wayne Auto Spa on the monthly platinum plan since mid July. I was satisfied with the service. I purchased the monthly auto-renewable plan for approximately 75.00 a month (Platinum). As of August 12th, I paid the fee on my credit card. A couple of days later, I informed the clerk at the desk that I would not need the September to October plan and to please suspend it for that month, since I would be away for most of it. I told her I intended to renew the plan when I returned. I returned to have my car washed on the 30th of August. I was informed that my plan was cancelled, which was NOT my intent. On top of that they washed my car without my permission while I went into the shop to straighten the problem out. The owner was very rude and told me I had not cancelled in time. I informed him I did not want to cancel and that I still had until Sept 12th to use the current plan that I had paid for. By then they had washed my car and then charged me full price for a platinum wash. The owner then proceeded to sit in my car and attempt to impound it because I did not want to pay for a wash that should have been included in that month's plan. He then would not let me pay with another credit card and insisted on cash. These are disreputable, rude and deceptive business practices and I intend to call the bank to register a charge of business fraud against my account. Suffice to say, with practices like that, they won't be in business very long.