This shop scams people. DO NOT COME HERE. I have FULL COVERAGE car ins... read more This shop scams people. DO NOT COME HERE. I have FULL COVERAGE car insurance in which I do not have to pay anything in the event of a car accident. When I first called to release my car, they said that my car wasn’t there for 2 days. Meanwhile, incurring storage charges. This is the oldest trick in the book to get money when they “can’t find” your car. My vehicle was here for 2 full weeks sitting in their lot HOSTAGE. Insisting on ME paying them cash or credit card to be released to my insurance approved body shop. They dodged almost every single one of the insurance company’s calls when they tried to pay the tow and storage fees from them. Multiple times they claimed the owner was not in or the woman who deals with billing was out. Stalling to get more days in storage fees. When my mom went down there to sign the release paperwork, (7 days in at this point) the owner Benny tried to hustle $800 cash or credit card from her so “they could tow it to the new body shop.” Their attitude towards me and my mom were very demeaning. As a young woman, they tried to intimidate and bully money out of me by giving me misleading and incorrect information at EVERY interaction I had with them. They would not have treated me this way if I was a male. I ended up calling the police to assist me with ensuring my car gets out after 2 frustrating weeks. I saw the bill was only $920, including the 2 tows and 14 days in storage fees. Something doesn’t add up here. This is why tow-truck companies and body shops get a bad reputation, because of predators like them. Unprofessional, rude, shady people.
KPS did a great job replacing the clutch on my BMW. The price was fair... read more KPS did a great job replacing the clutch on my BMW. The price was fair, much lower than three other places we called. Plus the warranty is great. The turn around time was fast. They washed and vacuumed my car when they were done. A pleasant surprise. I will return to KPS for all our families car needs. Very professional and informative.
Had the oil changed here on a 2013 Ford Fusion. They charged $75 for t... read more Had the oil changed here on a 2013 Ford Fusion. They charged $75 for the oil change because the car requires synthetic oil. Found out that a Ford dealer charges $33 for an oil change also using synthetic oil. What a rip-off - and Lube Express suggested that the oil be changed again after 3,000 miles, when the owner's manual calls for it at 7,500 mile intervals. What a disgrace - they expect a customer to spend $75 for an oil change every 3,000 miles. These theives have lost a customer.
