We took our volvo into another repair shop. We were told that they did... read more We took our volvo into another repair shop. We were told that they didn't have the tools to work on our vehicle. I then called Rio Rancho imports and asked the gentleman if they had the tools to work on my vehicle. I told him what happened at the other shop. I was told yes they do have the tools needed to work on my vehicle. We made an appointment and took our vehicle in to Rio Rancho Imports. While our vehicle was there, an employee called to let us know what was wrong with the vehicle and also said they don't have the tools to work on it. When picking up the vehicle, I explained again, that the only reason why we took the vehicle to them was because I was told they had the tools to work on it. The gentleman apologized but still charged us a diagnostic fee. The owner sent my husband a text asking how the service went. I replied telling him what happened. He apologized and took no further action. We then took the vehicle to a 3rd repair shop, Independent Volvo Services. They were able to repair the vehicle without any special tools. They said some of the volvo models need a special tool but ours did not. My husband called the owner at Rio Rancho imports. He again apologized but did not refund our diagnostic fee.
My TDI Sportswagen had a bizarre issue that stumped everyone. Univers... read more My TDI Sportswagen had a bizarre issue that stumped everyone. University VW's service team committed themselves to resolving the problem, going as far as bringing in assistance from VW America. In the end they diagnosed the issue and resolved the problem. Their commitment exemplifies customer care at its finest.
I have been to Milo on numerous occasions and he was always honest and... read more I have been to Milo on numerous occasions and he was always honest and did top quality work. I was once told by Big O Tires I needed new struts so I took my car to Milo's and he assured me my struts were fine. He could have easily taken advantage but he did not. I wish he lived here in Portland so I could still take my car to him!
