Worst detail ever! I have paid less and received better work. The cup ... read more Worst detail ever! I have paid less and received better work. The cup holders were not cleaned out. The seats had sand still on them. The dashboard and CD player had dust on it and in the crevices. The seats had liquid splash marks on them and the inside of the doors were not even wiped clean...they had dust on them. When I got home I had to complete all of the above mentioned. In addition, when I lifted the seats the floor was covered in debris. They didn't even vacuum under the seats. Dot go there!
Had a fantastic experience over at Brookside. It's never convenient t... read more Had a fantastic experience over at Brookside. It's never convenient to go without your car, and body damage repairs are always a mystery... But Paul and Richie over at Brookside really take care of you. I mean, I was blown away by their responsiveness, patience in explaining everything, and resourcefulness in arranging rental cars and dealing with insurance companies. My truck was back exactly when they said it would be. And it hasn't looked this good since the day I brought it from the dealer.
We have a 2011 Nissan that was acting funny. It wasnt shifting smoothl... read more We have a 2011 Nissan that was acting funny. It wasnt shifting smoothly. We took it to a couple of local places but they told us that a dealer would be best because they had equipment to diagnose later model cars that were only available to dealers. I was really hesitant. We were new to the area and always stayed away from dealers because they usually charge more. We looked on line and found a local dealer, Baron Nissan, that had good reviews. None of those reviews were for service but what we could find said really good things about their sales department so we had the car towed there and crossed our fingers. We met Frank the service manager who was very nice. He asked what the car was doing and we told him/. We left it there overnight and he said he would call us the next day. He called about 11am on Friday and said the car was done. A little surpised that it was done so quickly I asked if they had found the problem. He said it was just a control module that had to be reset, no big deal. The way the other mechanics had made it sound we were braced for a huge repair bill. When we went to pick it up they told us that they had checked and our car was still under the Nissan powertrain warranty ( which we had no idea about) and the bill was nothing, no money at all. They told us they checked the car and we needed front brakes and an oil change ( which I knew). They gave me a fair price and we had them do the work. Frank didnt try to sell me anything I didnt need or want and they did the brakes and oil change while we waited. Has a chance to talk to Frank while we waited, he was just a nice guy who welcomed us to the neighborhood. We have bought a lot of cars in our life, definately not my first rodeo and I never,ever went back to a dealer for service as a rule they are too busy, pushy and over priced. I gotta say Frank at Baron Nissan is the exception. We are so glad we found them
