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This shop now operates under the name “Prestige” however they still ha... read more This shop now operates under the name “Prestige” however they still have signs bearing the name of Route 136 Auto Body. Should one decide to use the shop services this is a sign of things to come? The job to be done to my vehicle was relatively a simple. They had to change out and paint a rear bumper and take care of minor dings the car had- offered by Mr Robert Sherman as perk? Overall, spanning a period of 5 months it took 5 weeks for the job to be completed. The first time the job took 3 ½ weeks. The work was so pitiful Mr Sherman agreed to do the job over but since he never returned calls to reschedule the work the insurance became involved because the shop billed for parts they never changed (insurance fraud). Then it took another week and a half to do an acceptable job- still lines don’t match up parts missing. Since I elected the Shop I incurred 800.00$ in overage of rental fees. There is no Prestige in this Shop of horrors.
Mr. JUNIOR GENAO, the sales representative, has helped me tremendously... read more Mr. JUNIOR GENAO, the sales representative, has helped me tremendously; he was convincing but not pushy. I am very lucky to have been assigned to him because he helped me tremendously in identifying my needs; that after showing me at least 4 cars I have made my decision. He is very pleasant, helpful, patient and considered me a family looking for a car. Mr. Genao is an asset to your company. Mr. PEDRO SOSA, the manager who assisted me, has been very pleasant and patient and explained in details of the warranty I am entitled to and other info. He is approachable in spite of his busy schedule and answered my questions immediately. Also, he made a follow-up call to make sure everything is all right and apologized for my long wait, which I understood due to the busy day. Overall, I am happy with the staff in the showroom who are friendly and made sure I was taken care of. Definitely, I will recommend your Branch to my friends. Rosario Faraon
