Ac and heating repair service near Newfield, NY

I have 2 separate issues with Lanes. Both involing an inspection. The first was approx 3 years ago. I was misquoted on a seal leak. When I came in to pick my car up the price was double what they had told me. They had also charged me for 2 inspection fee's. After repeatedly going over this with the Owners wife...incredibly rude...they reduced the price. This time I was told I needed 4 neew tires. Fine. When asked if the tire price included mounting and balancing I was told yes. We also dropped off a tirre that we had patched about a month ago to be repaired because the patch didn't hold. Once in the door the owners daughter Jess immediately stated that the patch was not theirs and that we didn't get it done there. In disbelief of course my husband and I were upset. She put her hand in my face and told me she was calling her dad. Fine. Then we see they charged for the mounting and balancing. When that was brought up she denied ever telling me that was part of the tire quote. The daughter proceeded to make several more rude and unprofessional comments. I am appalled at the service, I am appalled at the fact that they don't have a record of the tire patch. I am appalled that ONCE AGAIN they tried to rip us off. We have 4 cars and we will NEVER go back to them again. I donnot recommend them for their service, personalities, or pricing.

We offer full auto service and repair for foreign and domestic vehicles, along with competitive prices and full explanations for all needed work. Diane's Downtown Automotive is also the local agency for National Car Rental and offers both full and self-service gasoline.

The staff was helpful and knowledgeable. They were able to diagnose the power steering problem within minutes. The diagnostic was free and they even topped off my power steering fluid for free! If I run into any more problems I know they are a reliable source for auto service!

Everything they do stays done! Never had them fix the same thing twice. Easy to get an appointment. Staff are friendly, knowledgeable and helpful. I have been going there for many years and quality of work is consistently high. They keep up to date on new models and new technology, and will tell you if there's a problem, or if you need to take a car to the dealership for a covered repair.

Totally a Great Place to get any type of work done on a Automobile, Truck or SUV., Thank-you. Ron has worked there many years and I just return from there having an Inspection on my 2006 Trailblazer, How great it was to see Ron's smile even in all the confusion of people talking, the phone ringing off the wall, Ron was very pleasant, fair and told me issues that I might have to have address in the future if i was going to keep my Trailblazer for years to come. I stopped going only because having a Warranty on this vehicle , and on that note, I didn't even go back to finish this because of knowing Monro Outstanding Staff.Most shop's never keep the same person, or people for a period time, there just move on, I very Happy that Monro has been able to hold onto Ron for as along that they have, He & his staff be seeing my trailblazer for everything. Scheduling is always on time, was as the cleanest of this Business. A True A Plus for Monro, Ron and his Great Staff, Thank-you Again Carlton Eddy