On February 19, 2015 I called AAA to request towing service. I had be... read more On February 19, 2015 I called AAA to request towing service. I had become stuck in a snow bank in front of my house at 5739 Barber Hill Road, Geneseo, New York. A tow truck from Harris Service was dispatched to pull my car out of the snow bank. The driver hooked his tow line up to the back of my car and proceeded to pull me into my mailbox causing damage to my car and mailbox. The driver then proceeded to hook up his tow line to the front of my car and pulled me out onto the road. When we both looked over the damage I asked the driver what I should do about it. He told me to contact AAA. I immediately contacted AAA. I was notified to send pictures of the damage. I complied with that request. I subsequently met with the damage investigator on March 6, 2015 to view the damage to my car and mail box. It was at that time it was indicated to me that the driver told the investigator that I had already struck the mailbox prior to him towing me out. I indicated that the driver was lying. After investigating this incident it subsequently determined that the driver did indeed cause damage to my car and mail box while towing it out of the snow bank. I lodged a complaint with AAA as well as the Better Business Bureau about the dishonesty and unscrupulousness displayed by the driver and owner of Harris Service as well as the recklessness and ineptitude of said driver. And I requested that this business never be dispatched for assistance to me again. Lou Lombardo Geneseo, New York
I BROUGHT MY VEHICLE TO JIMS SERVICE CENTER ON A RECOMENDATION FROM A ... read more I BROUGHT MY VEHICLE TO JIMS SERVICE CENTER ON A RECOMENDATION FROM A FRIEND. I HAD BROUGHT MY 2008 GMC TO 3 SHOPS FOR THIS CHECK ENGINE LIGHT REPAIR TO NO AVAIL! NO ONE SEEMED TO BE ABLE TO REPAIR MY 2008 GMC INCLUDING THE DEALERSHIP. I ACTUALLY CONTEMPLATED TRADING IT IN ON A NEW TRUCK BECAUSE THE CHEVY DEALER SAID "WE CANT SEEM TO FIND THE PROBLEM" JIM AND HIS FORCE OF EXPERIENCED TECHS NOT ONLY DIAGNOSED THE PROBLEM IN LESS THEN ONE HOUR AS IF IT WERE NOTHING AND THEY WERE USE TO SOLVING PROBLEMS OTHERS COULDNT. THE REPAIR WAS SO INEXPENSIVE I WAS SHOCKED THEY WERE HONEST , AND FRIENDLY AND I HAVE SINCE BEEN BACK 2 TIMES WITH OTHER VEHICLES IN MY FAMILY. I WILL NEVER GO ANYWHERE ELSE FOR REPAIRS JIM AND HIS CREW ARE THE BEST !!!!
TERRIBLE RUDE STAY FAR AWAY There are a ton of other shops in Roches... read more TERRIBLE RUDE STAY FAR AWAY There are a ton of other shops in Rochester that will do a way better job and treat you better than this place, Waste of time waste of money, Made my car worse. The language that the men there use is appalling, I think his name was Shawn, He needs to be let go- It's disturbing their customer service. Hopefully they wont be in service too much longer Stay away you wont regret using a different shop. Trust me you want no part of this.