Mack service near Orwell, OH

BUYER BEWARE! I recommend against contacting this company for Truck engine repair. The owner Tom rebuilt an engine for us and did not stand by his work. Less than a 1200 miles on the engine that they rebuilt and the vehicle will not even drive down the block without breaking down. This has cost me thousands of dollars in tows and lost opportunities for my business. After spending $13,000+ dollars for the repair work and he Toasted the engine. The engine is not even repairable after taking it to his shop. It would cost much more to repair the vehicle to even get it running. He promised to pay for his mistake and I have yet to see a dime. After being given the run around for many months I'm tired of dealing with his LIES! Thanks for nothing Tom. I will update my review when and if Toms stops dragging his feet and makes this right. A man who does not stand by his work is no man.

Full Mechanical Service and Collision Service Auto, Marine and Cycle Everything!

I ordered a Scag PTO clutch from them on 8/9/2016. Part was delivered, but in the time it took to come in I realized this wasn't the part I needed after all. As soon as it came in I looked on their website for details on how to return the part. It specified I would need to pay the return shipping (completely understandable) and a re-stocking fee of 20% (a bit excessive) on the $286.17 part ( $57.23). I was a bit bummed to learn it would cost me about $80 just to return a part I didn't need, but it was my mistake by ordering the wrong part and at least I would get back the other $200. However, when I called to get a RMA (Return Merchandise Authorization) in order to return the part they told me they won't take back anything electrical. I informed them that I never installed the part, I actually didn't even open the box at all, it sits exactly like it did when it left their store. They didn't care. So they would of made $57 off my mistake and only had to open the box and put the part back on the shelf (which they had in stock to begin with). I would have gladly waited for them to inspect the item to ensure it had not been opened, installed, or tampered with in any way before expecting a refund, but instead now I have a $286.17 paper weight. I buy a lot of parts for my business, but I will never buy from them again. Not only are their re-stocking fees excessive, but they won't even take back a box that hasn't even been opened. Poor business practice in my opinion. Never again, I will buy elsewhere.