Had my car (Rolls Royce) towed in German Auto works. Was told starter ... read more Had my car (Rolls Royce) towed in German Auto works. Was told starter was bad needed to be replaced or repaired. Simple, NO. Sad to say, my Rolls sat in parking lot for almost a month. Made approx. 6 trips to check on progress. Once they lost keys, could not or would not put car in building for security reasons. Summertime sun and heat can destroy leather and walnut interior. They actually could not remove starter. Sound like simple a procedure. After so many excesses, I just towed car back home. Very disappointed.
Have had great service from Brandon and the service his company has pr... read more Have had great service from Brandon and the service his company has provided for me. Rates are very fair and affordable. No issues here. Pleased with the quality of the work and the freindly service.
11/27/2014 Repair performed: removed and replaced blower motor resist... read more 11/27/2014 Repair performed: removed and replaced blower motor resistor. Rating: Poor, Questionable Price Gouging Charged $140.99 for the replacement part, 7031127 TRANSISTOR BMR 1 PC TECCH. Looked online for the cost of a blower motor resistor which was $34.59, the Honda dealership's cost was $64.49. Without a doubt, price gouging. I asked the person that assisted me why it was so expensive and why that part was used. He stated that Firestone had no control over the pricing of parts and that the coding for that part was correct ( a transistor bmr).. Old part and packaging from new part weren't left in car. I contacted corporate office and received a refund of $106.
