The manager Dusty was so nice and wonderful. . My car wasn't ready yet... read more The manager Dusty was so nice and wonderful. . My car wasn't ready yet so he let me use his own car to get my kids.. very nice.. Great staff I will be going back.
Here is the story, my daughter lives two hours away from me (her DAD) ... read more Here is the story, my daughter lives two hours away from me (her DAD) I have been in business for 30 years but have been an auto and Harley Davidson mechanic and body man for 40 years. my daughter has been there when I worked on cars and motorcycles. Custom cars, Harley, race cars and just regular vehicles. I taught her a lot about what I do. She is very smart about a lot of things, but you try your hardest to make her look stupid. Yes her ABS light was on. when she said she pulled the fuse for the ABS you tried to tell her how unsafe it was and what made her think it was a good idea to do that. She tried to explain to you that when you are having trouble with the peddle either getting hard or going to far down on ABS, unplug it or pull the fuse, until you can get the censers fixed it will just be like a regular brake. You know they had regular cars and trucks back in the day, and I and my daughter know how to drive with out ABS.I know you were just trying to make more money, NOT COOL! Also you told her she had a tire out of balance. Now I want to know how you knew that if you did not drive it.? The only why to tell is to drive it to see if there is a shake, or put the wheel on the balancer. Or do you have some new tool I don"t know about.I don't do business that way I have always been honest with my customers and have never tried to sell them things they did not need or want, or make them feel dumb. She came in for a $21.95 oil change and paid 136.00. even with you balancing 4 tires that at most would be $10.00 a tire and one air filter does not come to $139.00 with a $59.00 discount off the labor. She will drive to my shop and I will do all the work on her truck. She will never be back there. If I had more time and money, I would put a shop over in Springfield and do it right. I am very ashamed to know there are still Mechanics out there that treat people the way your shop does.
I had my truck towed to this company on last week by AAA. Once they r... read more I had my truck towed to this company on last week by AAA. Once they received the truck I called them to see if they looked at the truck and the gentle men told me it would be $85 to check the truck. I told them okay, go ahead with the service. The next day my husband called and they told me we had a bad battery (we had just purchased a new battery two days prior to getting the truck towed) and in order to do any type of service we would have to pay $800 dollar. After hearing them tell us we need to provide them with $800 to do any type of service we wanted to know what types of service they was going to perform. The next day we went to the shop and the lady at the desk called one of the mechanics upfront to explain to us what service he was going to perform and he couldn't tell us anything other then we needed to give them $800 before they could do anything. Meanwhile we took the bad battery back to the shop and the man informed us that the battery was fine, not sure who to believe we received a second opinion. And the outcome was the same GOOD BATTERY. At this point we had to find someone else to look at our truck and was charged a $41 storage fee by Charlie's and then our truck got towed to the wrong shop. I WOULD NOT GIVE THIS PLACE ANY STARS but you have to for the review. I'm writing this review just for people to BEWARE!
