This shop has proven to me that they are knowledgeable, friendly, and ... read more This shop has proven to me that they are knowledgeable, friendly, and reasonably priced. I got excellent, fast, and reliable service for some recent electrical problems with my Nissan truck. I happened upon their shop by accident when I was dealing with an emergency failure of my alternator. I will return here for all future automotive work since they earned my trust.
I was having a real problem finding a dealer to service a recall notic... read more I was having a real problem finding a dealer to service a recall notice I rec'd for my Suzuki Forenza. I called here and talked to the son and Joe about it. I brought the letter to them. Joe helped me by finding the recall notice number and calling the 800 number and explaining the situation and got me a location to have it serviced. Thank you, Joe and son. You made may day!
If I could give them a worse rating then this I would. I received abso... read more If I could give them a worse rating then this I would. I received absolutely horrible customer service by the owners, of all people. I went in using a coupon I had got off of Groupon and asked for an oil change. I was a first time customer of Meineke and thought they were offering a good deal through Groupon so I'd try it out. Bad mistake. I had only asked for an oil change nothing else, as my car did not need it and I was short for time. Before I knew it the mechanic came into the lobby and told me he broke part of my wheel while getting my tire off. I was confused as to what he was talking about so he led me into the back to show me. As he was explaining that the piece broke because of who ever put the tires on last tightened them too much and I would now pay for the part he broke, it hit me.........I didn't even ask him to be doing anything with my tires. When I asked why my tires were being messed with when all I wanted was an oil change, the Female owner said to me well we always do complementary tire rotation and I'm sure you were told that. At this point I'm getting pretty irritated and let them know that I did not ask anyone to touch my tires, and I shouldn't be paying for a part that is broken by their mechanic who performed a service I did not need, or ask for. The Male owner then stated fine I will take the charge off since you're whining so much about it. I waited around for 2 hours for their mechanic to fix it and never received so much as an apology from the owner, only the statement that it's better where they moved from because people aren't like they are around here. Can you believe it?! The point of the Groupon was for them to build up their customer base, but instead they lost more customers then they know. Businesses are build on word of mouth.....
