Heard about Tommy's from another shop (that doesn't do transmission wo... read more Heard about Tommy's from another shop (that doesn't do transmission work). Tommy himself is great, very quick to respond and upfront about everything. Got me in and done quick. The thing that stood out to me was this: I had a transmission service and transfer case service. When I got back to pick up my truck, Tommy said that the fluid in my transfer case was black... really bad. He had (without telling me or upselling) flushed my transfer case twice to make sure all the nasty fluid was out. In this day and age, to find someone who would do the right thing without being prompted - amazing. I'll be going back for sure. Plus getting loves from the shop dog is always a plus! Dan MacKenzie
Best service I've ever had. Every where I went was telling me i was go... read more Best service I've ever had. Every where I went was telling me i was going to have to buy a new or used tranny. Tommy fixed it the problem in less then 45 minutes and it only cost me $30.00 well he said he would charge $20.00 but I had to give him more for his amazing work. Thank you tommy.
If I could give them a worse rating then this I would. I received abso... read more If I could give them a worse rating then this I would. I received absolutely horrible customer service by the owners, of all people. I went in using a coupon I had got off of Groupon and asked for an oil change. I was a first time customer of Meineke and thought they were offering a good deal through Groupon so I'd try it out. Bad mistake. I had only asked for an oil change nothing else, as my car did not need it and I was short for time. Before I knew it the mechanic came into the lobby and told me he broke part of my wheel while getting my tire off. I was confused as to what he was talking about so he led me into the back to show me. As he was explaining that the piece broke because of who ever put the tires on last tightened them too much and I would now pay for the part he broke, it hit me.........I didn't even ask him to be doing anything with my tires. When I asked why my tires were being messed with when all I wanted was an oil change, the Female owner said to me well we always do complementary tire rotation and I'm sure you were told that. At this point I'm getting pretty irritated and let them know that I did not ask anyone to touch my tires, and I shouldn't be paying for a part that is broken by their mechanic who performed a service I did not need, or ask for. The Male owner then stated fine I will take the charge off since you're whining so much about it. I waited around for 2 hours for their mechanic to fix it and never received so much as an apology from the owner, only the statement that it's better where they moved from because people aren't like they are around here. Can you believe it?! The point of the Groupon was for them to build up their customer base, but instead they lost more customers then they know. Businesses are build on word of mouth.....
