December 30, 2020, my wife and I were on our way to North Carolina to ... read more December 30, 2020, my wife and I were on our way to North Carolina to visit our daughter. About 180 miles into our trip our alternator burnt out. Because I thought the issue was a faulty battery, I called AAA for a battery service. The tech determined the alternator was the issue. She could not recommend a nearby mechanic and said we'd be hard pressed to get service given the New Years holiday. Not being from the Carlisle, PA area, we decided to conduct a Google search and found T&M Automotive was about a 1/2 mile away. Turns out they are a AAA approved shop. Go figure why the AAA tech didn't know them! We spoke with Henrik who agreed to help us out. They were amazing!!! Henrik was able to get the required part, had his tech install it, test drove it and got us back on the road 3 hours later. The price was very reasonable and the service was excellent. They could have easily charged us more and we would have had to pay it given our situation. If you live in the Carlisle area, I highly recommend you use T&M Automotive for your car care. The are a very trustworthy, dedicated and customer focused team!!! Thank you Henrik and Team!!! Regards, Rob and Donna Landi
Insp. on relatives car that shouldn't have passed inspect. because of ... read more Insp. on relatives car that shouldn't have passed inspect. because of bad brakes (but schwebach said brakes 75% good & passed inspect.), which could have been deadly if not corrected by another station. He also was to fix customer complaints (that didn't get fixed) but schwebach said were fixed & they were charged $289. Three months later customer took car to another State Insp. Station because complaints weren't fixed by schwebach & new ststion told her brakes are so bad can't drive car (the bad brakes was what was causing the complaints from owner). New station charged $400+ to fix the complaints owner was making which were bad brakes making the noises. Car wasn't driven enough to cause bad brakes in that amount of time, schwebach even admitted that brakes couldn't get that bad in 3 months for the small amount that the car was driven. Schwebach was asked to refund $289. charged for fixing complaint he didn't fix & for not fixing bad brakes when he should have seen them bad & he refused to refund any amount. Everything was fixed when taken to the other station & paid $400.+. $400.+ should not have had to been charged & paid for by owner @ the new station if schwebach would have fixed everything complained about by customer in the beginning. Owner is filing a Consumer Complaint w/ Attorney General's Office in Harrisburg & also the Pa. State Police took filed complaint & is investigating for inspecting a car that should not have passed inspection w/ obvious bad brakes (we have all documents to back up complaints on schwebach). He is the WORST CUSTOMER SERVICE person to deal w/ when taking this complaint to him to be resolved THAT I HAVE EVER DEALT WITH & I worked in Customer Service for over 30 yrs. in Motor Vehicle Dept. in Harrisburg, so I KNOW WHAT I AM TALKING ABOUT W/ THIS PROBLEM, that's why we are filing everywhere we can to avoid another person having a problem like we had or having an accident because of schwebach's bad workmanship. He shouldn't be allowed to get away w/ extrememly bad work performance that could have horrific consequences.
This place is a joke. Henrick the owner owes so much money to the vend... read more This place is a joke. Henrick the owner owes so much money to the vendors he deals with. We have him on cah only and are afraid of bad money. This person doesnt even pay taxes, because he is a foreiner. Welcome to USA.
