Alexander Nissan located at 10 Alexander Dr in Muncy, PA services vehicles for Auto Repair. Call (570) 546-4925 to book an appointment or to hear more about the services of Alexander Nissan.

Alexander Nissan Reviews

2
LOF and repairs
February 04, 2015 | Francis | Visited, over a year
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I bought my Rogue from another state thank God, If the sales department is anything like the service department then this dealership is in big trouble.** Customer service lacks professionalism when you meet with your service writer I find they are too aggressive, too loud, too much in your face about your complaints and needs. Customer service is the front line between the dealer and the customer, not so at B/A Muncy PA. My car has an extended warranty bumper to bumper, when I made my apt for service I explained to the service writer that I have a problem with my auto headlights staying on during the daylight, before we got into the issue about the lights I was informed if the mechanic could not duplicate the problem I would have to pay the service charge about $60.00 plus dollars. I balked about paying for the service charge being I had never been told about that charge before with previous service repairs. When I checked in to the service department I was reminded about the charge before they would look at my car. I told the service writer I would not pay, the car has a warranty, I was told by the service writer that maybe we would not work on your car then, next comes the shop manager, he to tells me the same story. He did agree to give me 30 minutes free shop time to try and find the problem. Long story short his ace mechanic looked at my car for 2 minutes and that is the end of the free 30 minutes, he could not duplicate the issue nor did he try too. Once the car was done in the shop and was parked out side it took the service writer 25 minutes to tell me the car was done. My time was wasted my car is not fixed. Bad things happen to good people at bad places. I am forced to return to B/A for service because of my warranty, but when the warranty is done, so am I with Nissan.
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I bought my Rogue from another state thank God, If the sales department is anything like the service department then this dealership is in big trouble.** Customer service lacks professionalism when you meet with your service writer I find they are too aggressive, too loud, too much in your face about your complaints and needs. Customer service is the front line between the dealer and the customer, not so at B/A Muncy PA. My car has an extended warranty bumper to bumper, when I made my apt for service I explained to the service writer that I have a problem with my auto headlights staying on during the daylight, before we got into the issue about the lights I was informed if the mechanic could not duplicate the problem I would have to pay the service charge about $60.00 plus dollars. I balked about paying for the service charge being I had never been told about that charge before with previous service repairs. When I checked in to the service department I was reminded about the charge before they would look at my car. I told the service writer I would not pay, the car has a warranty, I was told by the service writer that maybe we would not work on your car then, next comes the shop manager, he to tells me the same story. He did agree to give me 30 minutes free shop time to try and find the problem. Long story short his ace mechanic looked at my car for 2 minutes and that is the end of the free 30 minutes, he could not duplicate the issue nor did he try too. Once the car was done in the shop and was parked out side it took the service writer 25 minutes to tell me the car was done. My time was wasted my car is not fixed. Bad things happen to good people at bad places. I am forced to return to B/A for service because of my warranty, but when the warranty is done, so am I with Nissan.