HAPPY 100% WITH YORK TRANSMISSIONS ,DOES ALL MY INSPECTIONS AND PARTS... read more HAPPY 100% WITH YORK TRANSMISSIONS ,DOES ALL MY INSPECTIONS AND PARTS INSTALL.VERY HAPPY WITH THIS FAMILY RUN BUSINESS. THANKS
In Summer 2018 I purchased a 2006 Ford Taurus because the place was hi... read more In Summer 2018 I purchased a 2006 Ford Taurus because the place was highly recommended by a family member. The car was a little more expensive than I was looking for, but I was willing to pay more because they assured me that they had inspected it THAT WEEK. Higher price in exchange for no issues seemed like a fair deal to me. On cars this old, they will not supply any kind of warranty. Again, because I had been promised that it had just been inspected, I accepted this. Less than a month later, my car wouldn't start and was burning through oil and gas. Needs a new Mass Airflow Sensor. It was expensive to replace, and I wasn't happy about it. I called in and they told me that since I bought it without a warranty, it was my problem. I also noticed that the windshield wipers jumped and clearly had not been replaced anytime recently, and as soon as I drove off the lot, one of the back windows stopped opening. A few weeks after that, my exhaust system completely fell off. The catalytic converter needed replaced. I had to get my car towed. I called and complained and they said that they sell these without warranties because they "don't know what the driver will do" and "don't have a crystal ball" (essentially blaming me for a mechanical failure that almost certainly formed prior to my owning the car). Five days after replacing that, the check engine light came on, the car was shaking when idling, and it could barely accelerate. Turns out the last person who owned it replaced the ignition wire improperly and never removed the old one, causing the new one to be misplaced and melt. This certainly should have been seen during an inspection. I don't know anything about cars and once I looked into the engine myself I could tell that there wasn't supposed to be a cut wire just hanging out in there. Went to a new mechanic, got that fixed. Six days after that repair, my check engine light is on again. For anyone keeping track, that is: two major repairs, one minor repair, one worn out part, one mysteriously not working part, and an extra check engine light. I am not convinced they inspected the car at all, let alone as thoroughly as they claimed. And their salespeople (they don't have a customer service department as far as I can tell, because I just keep being transferred to sales) don't care. They got their sale, customer happiness and safety be darned.
WORTHLESS WARRANTY ***IF YOU USE THEIR SERVICES, PAY WITH A CREDIT CA... read more WORTHLESS WARRANTY ***IF YOU USE THEIR SERVICES, PAY WITH A CREDIT CARD AND PROMPTLY (the C.C. company must receive a written dispute notice within 60 days . . . per the Federal Fair Credit Billing Act) DO A CHARGE BACK WHEN YOU SMELL A RAT. It is best if a person uses the forms online at attorneygeneral.g and make a dual filing with them and the credit card company.*** An honest review would be zero stars. Norman seems to enjoy lying to his customers and creating hostile confrontations. Walk in his business and be greeted by a "God built this Business" sign on the wall and then when you ask a simple question about repairs Norman will tell you he didn't do them and start throwing the "F" word around. Since having the vehicle there from Dec 7 - 23 and still not done (they told me just 3 business days to get the job for $1,900 +tax) transmission rebuild in December 2016, I have had to take it back 3 times so far for engagement issues. Last rude and unprofessional forced visit 8/7-8/10. Do you think, perhaps, there is a reason they have about 30 vehicles at their shop and virtually no space to drive onto the lot? *************************************************************************** Your shop is rated so poorly that your co-owners and employees feel they must pose as customers and give 5 star reviews to falsely inflate your shop's aggregate customer rating. Grow up a little. ***Yes, a complaint was made with the PA Attorney General consumer protection division against your shop. You should be hearing from them shortly.*** After fixing my Jeep correctly, subsequent to the debacle with your shop, the supply and demand picture for a full sized factory RHD Jeep is such that I could get $10,000 for it at the drop of a hat. You may send me a check for $1,000 if you wish to settle this matter or you may solicit a $300/hr. attorney. Reply to YT&AC's latest story: I have no time to respond to your unproductive quibbling. I'm back to the books.
