My 2004 Acura RL remains in a local shop with problems with alternator... read more My 2004 Acura RL remains in a local shop with problems with alternator and belts. LVAG had a signed 36 month extended warranty in hand on 3/4/2014 when I bought the car but after a phone call today the salesperson stated it has not been sent to NADA,the warranty company. There is something very wrong here, to take payment for coverage, to have the customer call NADA several times and give ID numbers without a question, and wait over a month and not send in the paper work. LVAG appears to have taken a risk that a claim would not be entered for some time and their first payment and paper work would be stalled. Very poor business practice !!!
A great shop. The mechanics are honest and very knowledgable. I've bee... read more A great shop. The mechanics are honest and very knowledgable. I've been going to their garage for years, and they have always diagnosed my car problems correctly. Nelson, the owner, is a great person. He's always easy to talk to and is very kind to his customers. The prices at Austin's are good. This is the best shop in Bethlehem.
Always prompt and friendly. Fixes the problem in a timely manor for re... read more Always prompt and friendly. Fixes the problem in a timely manor for reasonable costs. Always reliable, I never hesitate to call for any vehicle problem or questions.
