I have gone to this Penzoil location several times and have always bee... read more I have gone to this Penzoil location several times and have always been treated courteously. However, I was VERY disappointed by this last visit. The man behind the counter was talking inappropriately. On top of it, when another service rep was cashing me out, he was snickering at me. As other customers were pulling up for service, they were complaining about the work. I understand they work hard and had a long day, but really? They represented themselves so poorly that I will not be returning to this location.
My first experience ended with them neglecting to reinstall the compre... read more My first experience ended with them neglecting to reinstall the compression washer on my drain plug which by the time I realized the car was leaking caused oil spots all over my driveway. They took care of the car but when I asked if that was all they were going to do the manager condescendingly minimized the issue and asked if I would like him to come clean my driveway. When I confronted him about his attitude he attributed it to being too busy and asked what I wanted. I said a coupon for a free oil change along with a subsequent good job would help me decide whether I'd continue to come there and he decided he wasn't going to do that. It's a shame they wouldn't step up and do the right thing because they came recommended by one of their longtime customers who I will definitely relay my experience to as well as all of you. Mistakes happen but why would anyone do business with someone who can't take the time to treat you with respect?
I love this place. Its fast and easy and really affordable. Never an... read more I love this place. Its fast and easy and really affordable. Never any pressure to buy unneeded extras (like you get at PepBoys and Jiffy Lube). Last fall they were nice enough to point out that I had let my inspection expire and that I had a leak in my brake lines. They don't even do that kinda work, but they wanted to be sure I knew about it.
