Mechanic Advisor

Car Repair in Rock Hill

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Auto Reviews in the Rock Hill Area

  • I’m not sure if they wanted me to use that recommendation comment but ... read more I’m not sure if they wanted me to use that recommendation comment but that is definitely not the experience with my husband and I! We have kicked out thousands of dollars at the recommendation of this place to only be disappointed and I will be calling them first thing Tuesday morning because I didn’t want to ruin our Christmas vacation. Initially, they said that we needed brakes on the car because it was shaking Once we hit a certain speed limit on the highway we said OK and then we had also get rotors and whatever else they recommended the car was still shaking! then they said oh it’s because you need new tires we said OK we went and brought brand new tires. But the car was still shaking. Then they said oh, it’s because you need a right suspension it is worn down we said OK and we had them replace the right suspension then she said oh you’re also gonna need an alignment. We cannot do one without the other and once again, my husband and I said oh OK ( Sidenote, is no way in the world you guys gave us an alignment the way the car is pulling to the side) and we got it done this was right before the Christmas holiday and crazily yo our surprise guess what the darn car still shakes so we have kicked out thousands of dollars for them to give us the runaround so we can keep coming back Please understand the two women. at the front we have no problem with customer service. They treated us just fine but something is definitely going wrong in the back with the technician. I don’t know if it’s because both times we came we were right at holidays ( which should not matter ) and they rushed but this is ridiculous so I cannot wait for them to tell me on Tuesday while my car still shaken this is going to be very interesting. We are so disappointed. At this point, I believe that I reach out to corporate because my husband and I have done nothing but trust this location South Tryon maybe they were short staffed maybe the technician in the back really did not know what he was doing maybe he just did not care bc he was being over worked and overwhelmed but what I do know is no one is suffering financially, and wearing this LOSS, but my husband and I because we trusted this place with all their recommendations and we feel used and abused because we know nothing about cars, so I cannot wait to hear what they come up with now as why our car still shaking and we have been dealing for also 2 months

  • Took car in for oil change and inspection. Was told I needed front bal... read more Took car in for oil change and inspection. Was told I needed front ball joints and was told how much it would cost me so wasn't able to get it inspected. Took it the same day to an inspection place and got car inspected was never told able bout front end joints. Will never take my car here. Never never never never again.

  • Auto shop ran diagnostic and saw that I needed new coil and spark plug... read more Auto shop ran diagnostic and saw that I needed new coil and spark plugs, but this is the same issue that I showed them on a print out I received from Advanced Auto. During the diagnostic they didn’t see any other issues which is completely crap. Soon as I received my car back my check engine light was back on. Before o brought my car in my car was shaking when I cranked it up. They claimed they fixed the issue and when I received my car back it was still shaking. When I drove home to Columbia, SC two days later my car begin to overheat on the highway! So this auto shop didn’t complete a full diagnostic? You didn’t check the fluids of the car? Recommend any other maintenance for the car? I would’ve paid whatever it took to have my car running with no issues and now I’m currently sitting another car repair shop trying to figure out what the hell is wrong with my car again. Terrible staff they don’t know what they’re doing. Over charging, if you work on a car and I actually get it repaired why am I being charged for the diagnostic? My first and absolutely last time getting service From this place. Plus I had to take a Lyft to the shop and my lift driver told me to avoid them but it was too late I was already going to pick up the car. He warned me that his friend had to sue Tuffy for not doing his job right. And once I find out what’s wrong with my car I’m going to sue y’all too I swear!!

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