THERE ARE STILL GOOD, HONEST MECHANICS OUT THERE! The service that we ... read more THERE ARE STILL GOOD, HONEST MECHANICS OUT THERE! The service that we received during our visit to Jones Automotive was outstanding. David was the name of who we dealt with and he did an amazing job at handling our situation. We were driving through Tennessee on our way to Atlanta (and then onto Miami) from Michigan when our Jeep developed an intermittent shake coupled with the check engine light. We stopped in here to get an assessment of the problem, thinking that originally it may have been bad gas since the problem showed up right after a fill up. They pulled the code and took a look at the vehicle, they were able to determine the likely problem and also noticed the jeep was a quart low in oil. They told us, while the problem was important to fix, in their opinion we could still safely complete our trip to Atlanta that night and likely to Miami should we so choose. While he was confident that they would have been able to fix it, he didn't want us to be stranded so far away from our destination. He instead suggested we find a dealership to take it to as their turnover would likely be much quicker. When all was said and done they didn't charge us a dime for the assessment or the quart of oil they put in the jeep. Their honesty and excellent customer service was immensely appreciated, especially being so far from home. It is easy for shops like this to take advantage of out of state customers and we are so grateful that they did not. This experience is in stark contrast to the one we had in Delray Beach, FL after this, in which the shop did try to pull one over on us. We told the second shop what we were told at Jones Automotive. They ignored this and gave us a quote of over $4,000 for a completely different problem. The end result is that we shipped the car back to Michigan, had it assessed up here for the third time at a local dealership, where we were told the problem matched the original one we were told at Jones Automotive. Had we not stopped here first and had them look at the car, we likely would have believed the shop in FL and paid the outrageous price, but because of the honesty of Jones Automotive, our doubts in the second shop lead us to a savings of nearly $3,000 which includes the cost of shipping the car. Thank you so much again for helping us out when we really needed it, you guys are good people!
Please, do whatever you can to avoid this place. I had grown to trust ... read more Please, do whatever you can to avoid this place. I had grown to trust them, but they used that leverage to dupe me out of hundreds of dollars. I needed a new motor, and told them I just wanted to scrap my car, but they convinced me to allow them to replace it. They quoted me $2,500, and led me to believe that it would be done in 2 days... 9 days later, the car was finished, and they ended up charging me $3,700. They had to replace the radiator for $300, but that still left $900, which they neglected to tell me about in quoting me the original price. I can't do anything about it now, but please don't trust them. They have proven to be very manipulative, and should be avoided at all costs.
My family and I are from out of state. We were heading to Georgia to v... read more My family and I are from out of state. We were heading to Georgia to visit some family when our vehicle broke down on the interstate, someone was nice enough to stop and ask us if we needed any assistance, they suggested Jones. I want to express how nice these people are they could of charged us an arm and leg for being out of state but they didn't, they were very friendly. They helped us out and sent us on our way. They had top notch mechanics there that knew what they were doing. Thanks again for all your help it was truly appreciated.