Just like the last review… Over charged, didn’t do any work, and said ... read more Just like the last review… Over charged, didn’t do any work, and said they’d look into it/call me back. I fixed the truck while the mechanic was on phone googling. It was just a loose connection to body control module. Which he said was under my console (it wasn’t, it is behind panel under passenger side dash.) then charged me $149. When they did’t even work on it. I understand the fee for coming and trying to figure out what it is, but yall should not have charged for work.I am still waiting over a week later
Honestly I’m so disappointed with this company. I’ve raved about them ... read more Honestly I’m so disappointed with this company. I’ve raved about them for months, any customers that had car issues - I’d send them here. They had on point customer service and tbh I actually trusted mechanics for the first time. It was a nice change. Idk what changed but I’ve currently been waiting now for a week, for a *promised same day* phone call, to just explain why I was charged $120 more per rotor ($261 each) and why my invoice changed the day after they worked on my car. “It’s a computer glitch” “I dont know” and “I’ll Have to look into this and call you back” those were the last words I was told a week ago. To which I said, promise you’ll call back? Cause yesterday the guy same the same thing. My car wasn’t fixed, still has a problem.. they said they’d come back out the next day. Never showed. Said they did, and the car wasn’t there - which wasn’t true, because I left my car there the entire day knowing they were coming back. Just tired of people not doing what they say they’ll do and lying about simple mistakes. Life happens, I get it. The avoidance and lack of care is the real issue. Sad to see it happen to a local small company.
Driving down N. Lamar one afternooon i happened to stop at the gas sta... read more Driving down N. Lamar one afternooon i happened to stop at the gas station on Lamar and sagebrush to get a drink and refuel. When i tried to restart my car the starter failed and wouldnt turn over to start my engine. i managed to get the car started which turned out to be the last time and just happpened to turn right onto sagebrush. right in front of mr cool shop my car engine failed which i concluded was a battery issue.......The owner of the shop Chuck Dyiess was in the lot and questioned me when he noticed i needed help.He looked my vechile over and concluded and informed me that a new starter was my fix. When i saw te price of $145 for a new starter my heart sank.I couldnt afford the parts living paycheck to paycheck. What a great time for this to happen.......Chuck treated me like he had known me for 20 yrs and informed me that he had a solution.......Chuck rebuilt my starter had me back on thr road inless than 1 hr for les than $45 !!!!! he saved me $100 treated me like family and made me feeel like he was geniunly concerned about my problem and helped me the best he could.i would tell anyone, that at mrcool radiator the customer needs are top priority and the world wouldd be a better place with more people like Chuck around..... Thanks Mrcool!!!
