If I could give this place in Euless a rating of zero I would. Worst e... read more If I could give this place in Euless a rating of zero I would. Worst experience ever. They had my car from August 17th until September 27th. Every time I had to call and check on my car Steve told me the same story "We need to paint and put it back together ". I heard this lie at least 4 times over this period of time. Steve also had told me that if I had a different Insurance Company my car would have been repaired quicker. I was tired of all the BS and called the Manager Jeremiah and his story of why my car was taking so long was that he had some people quit. Not my problem, all I wanted was my car. I was having to pay the rent car out of my own pocket, but when my car was not ready on 9/14/17 I told them they were covering the rent because it had already cost me over $800 and now I had to have my car payment put on the end of my car note. They did eventually cover the cost after I had to tell Steve a 2nd that they were covering the rent car. Well finally I got my car on 9/28/17. Was apologized to for it taking so long but was told by Steve that every once in awhile you get a bad apple(was I that bad apple?). Sure was how I took it. Then to top it all off Steve said I would be receiving a Survey and could I give him a good review, because it would sure help him but if I felt like I couldn't, could I not fill it out at all, because if I gave him a bad review because I thought he didn't deserve a good it, it would be bad for him. I'm sorry but did he ever think how bad this was for me when they had my car for like 40 days?!?! I believe not because they made sure I paid them that $400 deductible that they should have ate after the nightmare they put me through. I have been in touch with their Corporate Office and will keep calling them until something is done to reimburse me for the Sorry treatment I received from this place. I wouldn't recommend my worst enemy to this place. Still no phone call from Corporate so they will be receiving a call from me.
Scott & the rest of the employees at this shop give excellent service.... read more Scott & the rest of the employees at this shop give excellent service. I had to get my front brakes done a month or 2 ago & they were able to provide an affordable price for me to get them done as well as have the work done while I was at work in about an hour's time. Not only was it done conveniently fast, it was done right. Then about 2 weeks ago my car was vandalized leaving both of my passenger side windows shattered. Again I had the repairs done at FT Auto & not only saved myself some struggle as well as money on the glass replacement but also recieved the same great timely service again. If there are any repairs you are needing done to your car- the right & affordable way- then look no further.
Diesel was running sluggish and stalling and I took it to a diesel mec... read more Diesel was running sluggish and stalling and I took it to a diesel mechanic who couldn't find anything wrong. After lots of fustration, I took it to FT Auto and heir expert, Tony, determined that the issue was bad fuel. He treated the gas, replaced the filters, and removed and cleaned the filter. It ran like new! Scott was great and kept me informed. Also, while they diagnosed it they gave me a nice Ford Ranger to drive, so I didn't have to miss too much work. I can't recommend this place enough.
