I took my car in a few months back to get the oil changed. Had a decen... read more I took my car in a few months back to get the oil changed. Had a decent experience, it is close to my office so I was able to drop off my car and come back after work. I got the synthetic blend oil change for $20 and thought it was a great deal. I attempted to bring my car in again this morning and they told me that the $20 deal would not work for my car and I had to use the $50 full synthetic. I was extremely concerned because they either put the wrong oil in my car the first time or were trying to take advantage of me and get me to spend more money. Needless to say I did not leave my car there and will no longer use their services. The sad part is that it was the same service manager I dealt with the first time that told me the $20 deal would not work for my car. When I explained to him that I took it to him previously and was concerned that the wrong oil has been in my car for three months he shrugged his shoulders and said we will flush it out. It was absolutely ridiculous and I hope he does not feel that way with all services that they provide. Next time he may shrug his shoulders when they don't put the lug nuts on tight enough.
DO NOT take your car to Fernando Gutierrez! He used to be so fair & ho... read more DO NOT take your car to Fernando Gutierrez! He used to be so fair & honest. He always seemed to give me a good price & quick service. He seemed to actually care about his customers. But lately, over the last year or so, he has changed. The last couple of times I took my car to him he couldn't figure out what was wrong even after driving the car with me and my pointing out what it was doing wrong. But I still gave him the benefit of the doubt & recently took my daughter's car to him to fix a broken axle. He charged her $484. After the repair it didn't feel right & she took it back the next day. He said he looked at it, drove it, and couldn't find anything wrong. Again he wanted to drive it with her for her to point out what she was feeling even though she felt this should have been obvious. She took her car to the Ford Dealership where they immediately found that the axle was installed incorrectly, the front wheel was loose and wobbly, & the motor was resting on the frame! A screw was inserted crookedly, stripping the threads in the axle assembly. The wheel was damaged beyond repair from the loose lug nuts. She could have been killed if she had taken it on the freeway! The wheel would have flown off! He refuses to admit any wrong doing even though he let it slip that he did not do the work or look at it himself. He refuses to give even a partial refund. The repair cost at Ford is $2800 + tax to fix the damage he caused by his negligence. She could have been killed! And all he could say was, "I don't know what happened. Bring it back to me and I'll fix it right this time." He already had a second chance and didn't even look at it. Who, in their right mind would take it back to him again????????
Had been highly recOmmended but when I got my car back power steering ... read more Had been highly recOmmended but when I got my car back power steering was still leaking and the car didn't feel like anything had been done. When taken back they tried to tell me the power steering wasn't leaking it was the transmission. My transmission was fine. He wanted to sell me a car he was selling instead of fixing mine.
