Just like the last review… Over charged, didn’t do any work, and said ... read more Just like the last review… Over charged, didn’t do any work, and said they’d look into it/call me back. I fixed the truck while the mechanic was on phone googling. It was just a loose connection to body control module. Which he said was under my console (it wasn’t, it is behind panel under passenger side dash.) then charged me $149. When they did’t even work on it. I understand the fee for coming and trying to figure out what it is, but yall should not have charged for work.I am still waiting over a week later
Honestly I’m so disappointed with this company. I’ve raved about them ... read more Honestly I’m so disappointed with this company. I’ve raved about them for months, any customers that had car issues - I’d send them here. They had on point customer service and tbh I actually trusted mechanics for the first time. It was a nice change. Idk what changed but I’ve currently been waiting now for a week, for a *promised same day* phone call, to just explain why I was charged $120 more per rotor ($261 each) and why my invoice changed the day after they worked on my car. “It’s a computer glitch” “I dont know” and “I’ll Have to look into this and call you back” those were the last words I was told a week ago. To which I said, promise you’ll call back? Cause yesterday the guy same the same thing. My car wasn’t fixed, still has a problem.. they said they’d come back out the next day. Never showed. Said they did, and the car wasn’t there - which wasn’t true, because I left my car there the entire day knowing they were coming back. Just tired of people not doing what they say they’ll do and lying about simple mistakes. Life happens, I get it. The avoidance and lack of care is the real issue. Sad to see it happen to a local small company.
I bought a car from the BMW Specialist who worked there Josh Krustchin... read more I bought a car from the BMW Specialist who worked there Josh Krustchinsky, the car had some major issue and it was denied by all. White smoke was present off and on and clanking noise on a right turn and died and won't start of the day I picked the car up. This was over several months and discussion to have the car evaluated for safety and future expensive on a current purchase of this used care to determine if the car should be return for refund. I was told the car did have the issues of white smoke months later and the noise both were address at no cost to me and was fine. If these issue were present and sell of vehicle than these expenses and issues would have not lead me to purchase the car. We went to court over the issue and it was stated the car was in good working condition and not any problems. I lost my case and had to buy another battery and alternator for this fine running car. After an evaluation at BMW Austin Idetail for sell report stated the internal oil leak would require taking the engine apart to fix and the clanking was a sway bar hydraulic leak in the front and rear. So the adjusting of coils that donot exist on this car and the engine being a major repair. It is impossible to state the car is in good driving condition. Than you also told the customer to feel safe in the car and repairs or complete no problems and all fabricated to move. I am sorry but after this nightmare and the lack of integrity to tell the truth to me and in court. I wouldn't have my car service there or conduct any other business. I have a car I can't drive and out of several thousands of dollars in this deal. The star is for the Brandon who wasn't afraid to tell the truth about the car and not cover up the white smoke and engine problem denied by all. two thumbs way up for his courtesy and professional attitude. Great job young man.
