Retail tire service near Galveston, TX

If i could give this particular franchise a star rating of zero i would. I walked in and there was not a line nor an employee at the point of sale so i patiently waited with a general understanding of how business works and i knew since the employee was not there he was most likely helping someone else which turned out to be the case and i have no problem with that. However once he started talking to me is when my irritation began. To describe his attitude i would say he was put off in talking to me. I tried to explain to this person the specifics of my situations and in the middle of doing so the telephone rings and what he did next I did not expect any normal human to do he took the call with only an abrupt “hold on” to me plus the hold on finger that mothers give young children who bother them while they are on the phone. I thought next well maybe he is just going to say something like please hold or i am sorry please hold i am the only one on the floor and i am with a customer but no he did not. I was standing there watching this guy talk on the phone for 10 – 15 minutes helping another customer to look up several cars worth of tires. By that time i was very irritated at how rude this employee was to a customers. However once he got off the phone things went from bad to worse.. I told him the year, make,model, and sub-model of my car. The first thing he does off the bat is try to push the top of the line tires on me which is understandable but he did not ask what i was looking for which happen to be expensive tires but a specific brand and model i was researching and checking local companies over online. Then he quoted me the tire price which blew me away 800 dollars , when other local competitors and another Discount Tire which was close to my college had quoted roughly 580 – 600 dollars. When i asked why the tire price was so high he told me that he HAD to sell the tires with a 4 TPMS rebuild kit which i had not requested on the quote, however even if

I HAVE HAD SEVERAL OF MY CARS & TRUCKS FIXED AT TAYLOR AUTOMOTIVE THEY HAVE ALWAYS BEEN HONEST AND RELIABLE, GREAT COMMUNICATION AND EXCELLENT EXPERIENCE.

My skid control light came on on my 2014 Mercedes. Did not want to go to the Dealer so the local auto parts store in Webster recommended Gulf Coast Auto. I called them and scheduled an appointment, Wow nice shop, good crew and no run-around. Turns out wit was no biggy, in and out in less then a day for a fair price.

We took our 2005 ford focus to them to get repaired. I explained very clearly that I wanted the vacuum purge pump installed along with a pcv valve, change the oil and filter and replace the injectors. Also to make sure the vacuum hoses were correct and to install a new gasket kit on the intake. I was told I had a bad fuel rail pressure sensor and that was the cause of the problem. They replaced it, THEN was told it was a bad catalytic converter. I replaced that. They did not change the injectors but said they did on receipt. They did not change all the intake gaskets like I requested. They did not change the oil filter, and kept the one I provided. They were going to keep my injectors until I asked about them. I was told they have no way of figuring out the vacuum routing except from the pic under the hood. I'm not 100% sure they changed the oil, as it is dirty. Now I am told to replace injectors. They seem to just want to replace parts without finding out the root cause of WHY they need replacing. Dishonest. I now have over $400 in parts I didn't need and $200 in their labor and the car is exactly the same, if not worse. GO ELSEWHERE!!

So I had my coil cracked for my spark plug case. Told them that's what it was because I could see the crack. So they spend 8 hours looking at other stuff. I get back in my car and now it's stalling. I can smell burning. Oh, did I mention they kept cranking and cranking my car over and over and now the check engine light is on. Yeah. So for two months, I keep emailing and going to get it fixed and they keep adding something different is wrong with it. Also, they fired their whole staff after my incident and so now they keep saying it wasn't them who worked on my car. So I go to a friend at GM and he says it could be two things. We change a few things out that he thinks they might try and pull and they did! So I tell them no, that's not it. They say nothing is wrong. So I email and a district manager calls and starts calling me a liar and an idiot and telling me I don't know anything. Never go there. Ever. They flushed my coolant and forgot to put the cap on and I found out after 5 hours of driving to another city. They forgot to put oil in my car after a change. Just don't go. Not worth it.

Courteous and professional service, including shuttle service to work, and vehicle was ready earlier than promised.