I would put zero stars if I could. I dropped my car off to get a trans... read more I would put zero stars if I could. I dropped my car off to get a transmission put in and Juan had my car for four weeks with no work done to it. I kept being told it would be done “in a few days” that he was just waiting for a better transmission to put in my car. I was more than understanding in the delay until I received a call from Juan that my car had been stolen off the lot and that the mechanics leave the keys in the cars since they “move them from lot to lot”. I did not receive a call until 4pm the day after my car was gone. He kept trying to suggest that my car had been repossessed when I’m payed ahead for my car. After filing a police report (which he was hesitant to do), and getting insurance involved, my car magically showed up the next morning and Juan was adamant that my car was not stolen, even though he checked his lots and asked his mechanics and he was the one to make the police report. When I got my car back, my things were thrown around, there was a bud light tall boy open and empty in my car plus many brown paper bags that the beer cans come in. They drained 3/4 of a tank of gas and put about 150 miles on my car. Juan was not apologetic and when I picked up my car he only spoke to me to tell me my keys were in the car. They don’t have cameras and they don’t have insurance for these kind of things. The savings are not worth the experience.
Mike Mebane (big Mike) quoted me $2,303.39 to replace a brake actuater... read more Mike Mebane (big Mike) quoted me $2,303.39 to replace a brake actuater on an 08 S550. A few weeks later I had to return due to a squeaking noise coming from the rear wheel area. Mike said the bolt used in the repair was too long and it has been corrected. But now the car is leaning the passenger side air struts are now bad which will be an additional $2,438.58. During this process of driving my car from the rear of their business to front parking area, my fender weld was damaged cutting a groove around my passenger front tire and my car accumulated paint overspray from the paint and body shop next door. I asked Mike if I could get a wash, his response was their not a car wash ??. I expressed my experience in the form of a curtesy note left on the desk of the owner Josh on the day of pickup 06/30/22. Josh didn’t reach out until 07/11/22. The day of Josh reaching out I explained everything again. He basically said he wasn’t responsible for the overspray but if I send him the invoice for the purchase of my tire he will reimburse me. I had the tire replaced the day of our conversation sent Josh the invoice per request and followed up with a call to verify that the invoice was received. Josh (owner) hasn’t rectified the issue as of yet 07/18/22. It appears he doesn’t plan on doing right by me. There wasn’t anything wrong with my struts prior Sam & Joes correcting the bolt that was too long and my tires maybe had 250 miles on them. After that entire experience with Sam & Joes all I asked of Josh was to replace the tire. He Failed. My $2,303.39 visit cost me $5,023.85. Just heads up trying to cut cost at Sam & Joes may cost you more. Mr. Rivers
No starts wasn’t an option!! My car broke down while traveling down 35... read more No starts wasn’t an option!! My car broke down while traveling down 35E on a Sunday and it happened to be next to that shop-so I had it towed there since I live 4 hours away!!! So I call Monday morning to see if it can even be fixed...I get a quote and say ok...after all that work is done there’s more so I allow that as well...so a few days go by and it’s now Wednesday morning so I call to see if it’s ready and they say yes so I op in my rental and head that way...I arrive around 1:30 and the car isn’t ready bc it had started to overheat again so I wait at restaurant until they call at 4 to tell me it’s good to go...I don’t even make it all the way out of Dallas before it starts to overheat but by then they’re closed...so I park on the side of the highway for it to cool for about 30 mins and take off...well I made it for an hour then it died on me in Georgetown which is still another hour and a half from my home-and I ended up not eleven getting home until 1:30am bc I had someone come get me! I call them today about a refund and was basically told to go fuck myself...I don’t understand how someone can take your last $1000 to fix a car that you had already told them you weren’t sure if it was fixable or not and be ok with themselves...I would’ve rather them told me it has too many problems to be fixed-bc now I’m out $1000, no car, and wasted an entire day-I have never been so disappointed in my entire life!
