David Newman was a longtime family friend so I write this with sadness... read more David Newman was a longtime family friend so I write this with sadness. In October 2023 I was told by a Chevy dealership that i needed a transmission replacement . The auto strike was in full effect and the time without my car had already passed a month and now a completion date was unknown. At this time I saw Mr Newman and he convinced me to have my car towed to his shop with promises that I could trust him to have my back and count on much quicker repairs than Chevy. I had my car towed that very same day we spoke. As promised he was able to have a transmission installed and my car ready to pick up much quicker than Chevy but the dependability and trust ended there. Soon after I had my car I could tell it was not shifting correctly. I contacted Mr. Newman and he assured me that the car was good since he test drove it himself. I hoped that he was correct and maybe it needed some time operating iwth the new transmission before it was running smooth. This little issue made me uncomfortable enough to ask for a copy of the invoice for my repairs as well as a copy of the warranty for the part and labor so I made my first request with the service advisor and was sent the invoice on the transmission. The invoice reflected the transmission cost for Mr. Newman and when I compared it to the amount my warranty company paid out to him i was taken back at the difference. I fully expected to see a difference since the shop is due a profit but this large of a difference prompted me to call my warranty company who confirmed that they paid that much since he reported a remanufactured transmission was purchased and installed not a used one . I then contacted Mr Newman and requested a copy of my warranty once again and i was given a brochure that advertised a nationwide coverage for 36 month or 36,000 miles whichever came first. Mr. Newman had told me it was 100,000 miles and this made me call the company to confirm. When I did I spoke to an agent who informed me that they did not cover transmissions at all so Mr. Newman lied to me and when i have tried to discuss this with him he ignores me and will not return my calls. He has essentially left me with a used transmission that has questionable performance and absolutely no warranty. Now that I have become a victim to his shady business practices and he has commited insurance fraud to make a quick profit off me I refuse to ever take my car back here and want to warn all other potentional victims . Beware of this business !! He does not genuinely care for his loyal unsuspecting customers like he states. Your money becoming his is the only goal and how he will do that is his only concern.
Wish I would have read the reviews on this place. Robert is quite the... read more Wish I would have read the reviews on this place. Robert is quite the liar and bullshitter when it comes to his service. Last Friday marked the 2nd time in the last month he has had my car for over 2 weeks for warranty repairs. When I called Friday morning to get a status Robert replied "oh I forgot about it"--about my car, that has been in his possession for an accumulated month. If you love not getting honest answers and mistruths about your vehicle this is definitely the place to go. He'll lie to you the whole way through. And it's Monday and still don't have my car back.
It all started September 9th when my vehicle was dropped off for a tra... read more It all started September 9th when my vehicle was dropped off for a transmission issue. Robert and I touched base within a few days of the drop off and he quoted me $2800 to rebuild my f350 transmission . At which time he requested half down to start. During that phone call on a wed. He told me the truck would be done the following week on Friday. I called Friday around 3 to make sure I should proceed with getting a ride there. Robert said he hadn't had a chance to look at it yet but he would get everything out over the weekend and I'd be good to go on wed. Wed. Came and went.. I called on friday.. he got everything out but didnt have time to do anything with it. Stated it would be ready wed. Again. Another wed. Comes and he said that it's all back together but something wasnt right so he pulled the tranny and found the problem. Give him until Monday. At this point I call wed. To see whats going on. He said he fixed the 1st problem but had to pull the transmission again because a solenoid was faulty. This was 7 days ago. And yet again i was given a completion date of wed.. What Robert will now know if he reads his reviews is that I still never recieved my email quote for this repair. And 4 weeks after requesting a quote for my hydroboost i still haven't gotten it.. all after requesting my email address 3 different times when i was checking on my truck.. at this point, I have no personal vehicle.. and it's looking like that will continue being the case. If I could give zero stars I would.. NEVER PREPAY A SHOP. If this extends past yet another deadline I'll be forced to take alternative actions.
