I would like to give KUDOS to the great crew at Master Mechanics. The... read more I would like to give KUDOS to the great crew at Master Mechanics. They are both knowledgeable and honest. I can honestly recommend Steve and his son for anyone looking for a great mechanic that is again honest and very knowledgeable. You can definitely trust all your automotive repairs to Master Mechanics in Round Rock, TX.
If I could give them a negative rating I would have. I received my car... read more If I could give them a negative rating I would have. I received my car back with scratches, nicks and tool marks on several places in my interior besides the oil and grease stains on my floor and interior parts of my vehicle. Also to mention they didn't put everything back together correctly. They were very difficult to work with I had to call them to find out when my part would come in to be told its been here and called to find out the status of my vehicle with no response. I showed up for them to tell me I need to bring it to the dealer to finish the repairs and wanted me to deliver it to the dealer myself. They were very unprofessional throughout this whole process and I will never return to Firestone for any type of repairs or service. They should have stuck to fixing tires only, but Discount tire is still much cheaper and more easy to work with. The Manager Rolando Ramirez should have stepped up and made this right instead of passing these problems back the consumer, Firestone should have better management training for being such a large company or they chose the wrong employee for the job here. I would expect to receive my vehicle back in the same condition and repaired before I would pay and take possession back. They should have done the leg work to make this right.
Ever since they fixed my dad's truck in 1992, my family has always gon... read more Ever since they fixed my dad's truck in 1992, my family has always gone to Car-X for everything car-related- even to ask their opinion on what model of car to buy! And they always smile and help us out. We really appreciate their professionalism and good prices.
