Last month, I was in Beaumont to visit my aunt in her assisted living ... read more Last month, I was in Beaumont to visit my aunt in her assisted living establishment and one morning as I headed to her place for breakfast, my 2007 VW Passat was clearly in trouble. I was chugging along the highway and decided to pull over as it was evident to me I wouldn't make it to my destination. Given that I am not from Beaumont, and generally not trusting of car repair companies - (for one, I am a "woman", and my second strike - I am an "out of towner"). But I had no choice-I had to find a repair service as I needed to get about town and then make it home to Austin the following day. I googled car repair in Beaumont and found that Scott's Import Service was nearby. So I drove my ailing car over and put it in their hands. Long story short, I could not have been more pleased! They drove me where I needed to go, fixed my car in a few hours, came back and picked me up - and the charges were very reasonable. They spoke to my mechanic back home so that I could "get comfortable" and replaced my iginition coil in a very reasonable amount of time. It was SUCH a pleasant experience that I gushed at them out the door and promised to write a review for them right away. But life got busy and it went on the back burner. That was about 3 weeks ago and I intended to write this the second I got home because I was that impressed. Nice, honest, hard working people. THANK YOU for providing the type of service that we always want but rarely even expect anymore. You guys are doing everything right.
Cant thank these guys enough. Was driving from Tallahassee, FL to Aust... read more Cant thank these guys enough. Was driving from Tallahassee, FL to Austin and had major overheating problems with my 99 Miata as I was coming up on Beaumont. I was in a bad hole! Saw the reviews online for these guys and was able to get to them. Scott really went out of his way to do everything they could to diagnose the issue and get me going again. They could not have been more helpful. professional or prompt. Great prices too. Had to change plans and go back to Tallahassee, but I made the 650+ miles with no difficulties at all, and this would not have been possible without these guys. Very, very appreciative of a great job that was very well done. Thanks also to the reviewers who took the time to post their comments.
You'll want to avoid this place like the plague. I took my BMW in for... read more You'll want to avoid this place like the plague. I took my BMW in for an alternator replacement and they did hundreds of dollars worth of unnecessary work that I did not ask for or authorize. They are friendly and sound knowledgeable but to the trained ear they are speaking gibberish. If they tell you something is wrong with your car you'll want to verify that with another mechanic before authorizing them to do the work as in most cases you simply don't need it or they have incorrectly diagnosed the problem. I never authorized them to perform any additional work, in fact I specifically told them not to - but they did it anyway and said I didn't have a choice. I am having to take them to small claims court to get my money back and was forced to file a criminal complaint with the Beaumont Police Department for fraud in excess of $500 - a Class A misdemeanor. They rely on the fact that most people who drive these cars don't know much about them. But I do.