Tried to overprice my diagnoses said my battery was drained from my al... read more Tried to overprice my diagnoses said my battery was drained from my alternator when it was brand new. Went to my dad and all i had to do was fix the alternator. They tried to end up charging me 900 dollars when all was needed in reality was 200. Don’t go here unless you want to be upcharged for a fake problem. When I didn’t end up taking the devices the charged a diagnosis fee that was almost as much as what my alternator cost me even thought they gave me a fake diagnosis.
April & Tollier are great!!!! Whoever fixed my car, not at all. He un... read more April & Tollier are great!!!! Whoever fixed my car, not at all. He under-estimated, by about 6 weeks, how long the repairs would take & he was out a lot during that time on trips, sick or on family business. When I finally picked it up, it wasn’t running right & back it went, but it was finally fixed in the end. This was my only bad experience with them, but it was really, really bad.
I was told my car would be inspected and ready by the time you close ... read more I was told my car would be inspected and ready by the time you close on same day regardless of having an appointment, and was not informed that it wasn't taken care of until I called at 5:30pm Monday the 12th (the day it was supposed to be ready) to see if my car was ready to be picked up when y’all close at 6. The lack and poor communication from your team resulted in me having to last minute figure out how I was going to get to work the next day. This also then resulted in my car having to be parked longer than it should have been on the street due to there being no room on your lot while you have your own luxury cars sitting in the lot. Since my car was in your care longer than it needed to be due to the lack of communication, my car got side swept in your care which I was then told you all are not reliable since it was parked on the street which is where you tell your customers to park their cars all the time. When I asked to speak to the manager about this incident, I was told they didn’t have time to speak to me but I can email the photos that show the damage to my car so that they can contact me. I never heard back. Because of how terrible this experience has been, I will no longer be taking my car to rva tire and auto for service.
