Driving at 1:30 AM to my house, a deer suddenly jumped in front of my ... read more Driving at 1:30 AM to my house, a deer suddenly jumped in front of my pick up truck. The collision caused extensive front end damage to the hood, grill, radiator and frame. Josh at Bernie's Body Shop looked at the damage, reviewed the insurance estimate and identified damage the insurance estimator missed. My insurance company accepted the additional damage and paid the full claim. All repair work exceeded my expectations, was completed on time and my vehicle was returned to me looking like new. I recommend Bernie's Body Shop.
I've taken my car to Rachel's for repairs twice now. They do a superb ... read more I've taken my car to Rachel's for repairs twice now. They do a superb job at repairing damages. However, I've come to discover that they left a mess behind on the inside of my vehicle. When I picked my car up from the shop, I found several smudges of what appeared to be oil or some other kind of thick, sticky fluid left behind on my driver door panel. I also noticed a tiny piece from my gear console had not been put back into place. The big issue is that the day I picked up my vehicle, I discovered that my phone mount had been removed from it's position on my windshield, and was missing altogether. I called and spoke to the front office and was told that I'd be contacted back. A handful of hours later, they took no responsibility for the missing item based on pictures of the car taken before repairs and word of mouth from the person in charge of repairs. Nothing else to it. Make sure you remove all personal items from your vehicle before having it serviced at Rachel's.
Amazing, High Quality Service!!! My wife got a Mini Cooper for Christm... read more Amazing, High Quality Service!!! My wife got a Mini Cooper for Christmas. 3 weeks later she bumped into a wall and damaged the front end. She was devasted and upset. We had heard that the best place in Lake Wales for high quality service was Bryans. Absolutely right. Kenny gave us the estimate within 15 minutes and let us know the repairs could be completed within a few days. They gave her a ride home. We were very pleased when he called the next day said the car was ready. The repairs were perfect and back to brand new. They cleaned the entire car when finished. It cost less than expected. The shop and office are impressive and professional. We can't praise them enough.
