I read the reviews on Boat and Motor Superstores and I should have kno... read more I read the reviews on Boat and Motor Superstores and I should have known better than take my boat there. I would not recommend anyone take their boat to this place as it appears to be a Bait AND Switch operation. I took my boat there for repairs they told me on the phone if I dropped it off on Friday I would have it back by the following Tuesday at the latest. Dropped it off the service rep said he would call me next week..DID NOT HAPPEN.. So I waited NO CALL..the Friday after I dropped the boat off I called...oh we are 3 to 4 weeks out he tells me...of course the service guy claims I would never tell anyone we would have your boat ready that soon next week as we are 3 - 4 weeks out. WELL if you had told me the truth I would have NEVER left my boat THERE. We are buying a new boat in January it will be Suzuki motor BUT I would never recommend this place to anyone. I begin thinking if they are being dishonest on the phone in an effort to get my boat there then I CAN NOT TRUST them to work on my boat especially after reading where they did not change the plugs when they did a 300 hour tune up on customer's boat. So today I went and picked up my boat after a month of not hearing one word and calling repeatedly..DON'T BUY FROM THIS PLACE OR TAKE YOUR BOAT IN FOR REPAIRS..read the reviews the positive ones are probably employees or something....BAD NEWS!! Read the reviews on Yelp and take into account this posting..if you decide to do business with this group don't say you were not WARNED!!
My hydraulic tilt/trim was leaking hydraulic fluid so I ordered a seal... read more My hydraulic tilt/trim was leaking hydraulic fluid so I ordered a seal kit. Seems like a pretty easy job. Only difficulty I ran into was breaking loose the cover to the hydraulic piston. I removed it from the boat and called riverside marine to see if they could break it loose (it just requires the proper tool which they said they had). The total job should take about 1 minute with the correct tool. They said they could do it and bring it down. Upon arriving they said they couldn't do it right then and I should leave it with them. I showed them that it had 0 corrosion and was in like new condition. I asked how much they would charge me and the mechanic stated 30 to 60 minutes @ $100 per hour. This should not take more then a minute or two. $50 to $100 to do this I absolutely ridiculous and they should be embarrassed for trying to charge a customer that amount. I asked for the tilt/trim back and stated that I would take it to a hydraulic shop instead and that is just what I did. I took it to Pasco Hydraulics located at 5922 land o lakes blvd. (813-996-3127) and they were awesome. They stopped what they were doing and took a look at it. They said no problem it should only take a minute (exactly what I thought). After removing the cap they asked if I had the seals with me, which I did, and they offered to replace them right there for a grand total of $20. That's $20 to remove the cap (which riverside marine quoted my $50 to $100 to do) plus replacing the piston gaskets and putting it all back together for $20. It took them about 10 to 15 minutes and I was ready to go. I could not recommend Pasco Hydraulics enough they are awesome. You might want to think twice before being relieved of alot of your $ from Riverside Marine if there are any other options.
