Auto repair service near Cairo, IL

they keep screwing me over

The wrong oil filter was installed and over full on oil. They came to my house and installed the correct oil filter. Took back the next day to get oil level corrected and it was over full again. I purchased the oil and filter myself and done it at home.

On 12/29/2023 I took my 2018 Jeep Renegade to Plaza Tire in Metropolis, Illinois to have the right rear time repaired as it had a nail in it. After the employee removed the tire, he got me from the waiting area, pointed to the brake caliper and told me my brake pads were in need of immediate replacement to avoid damage to the brake rotors. I initially told him to proceed with the repair and he quoted me a price of around $169, but when I found out the parts would have to be sent over from Paducah, Kentucky I remembered I had to take my wife to an appointment later that day and would have to bring my vehicle back another day. The employee agreed and cautioned me not to wait too long to prevent further damage to the brakes. A few days later I decided I am perfectly capable of replacing brake pads as I have been a mechanic myself for most of my life. I purchased a set of new brake pads from a parts store in Paducah and proceeded to perform the repair on 1/6/2023. When I removed the brake calipers and pads, I immediately realized there was no need to replace the pads as they are barely worn and have many thousands of miles of life remaining. I also realized I was nearly ripped off by the Plaza Tire employee, and would have been had I not postponed the brake service. I took photos of the brake pads and showed them to my daughter as a witness I am a 77 year old veteran, and it really angers me to think I was nearly scammed by a local business. Rest assured I will NEVER patronize that business again and will share my story with everyone I know. They did repair the flat as I had road hazard insurance on the tires, but they did not properly inflate the other tires so I drove around with the low-pressure warning on until I got home and properly inflated all the tires. Anthony D. (Tony) Okerson Golconda, IL

My trucks is making a squicking noise when I go to stop so I got on line to make an appointment I go tomorrow for a brake s

they suck

I told the manager the problem i was having He had the technician to check my tires to see if he could fine problem sure enough he found my problem with one of my tire sensors was rereplaced and my low tire pressure warning light stopped coming on more than i can say about the Mayfield store where i live they told me there was nothing wrong I will not visit that store again for anything

Went in for a low tire indicator in my dash. My vehicle does not indicate which one. I check the pressure before I went. Rear driver tire that was new and had been replaced by Plaza Tire was the lowest, so I had to assume it was the culprit. As I checked in, I ask if they had 2 more tires in stock like the rear tires that I recently replaced that I could replace the front ones now. I could only afford the 2 rear ones earlier. The guys behind the counter said he had NO RECORD of Plaza replacing any tires form me on this vehicle. FYI, I have receipt. OK no biggy, clerical error. They proceeded to get vehicle in. Tech came out a few minutes later and told me he checked the ONE tire and no leak. I said OK, i was guessing on which tire was making indicator come on. He proceeded to tell me he put air in all the tires and left, pulled my vehicle up front and they called me to check out. NO letting me know if they had an additional tire in stock to match the back tires, NO checking the older tire for leaks. Just pay for the services today and leave. The two guys up front were VERY much NON-CUSTOMER service minded. OH, and BTW, I pulled into a different location for an oil change, and they told me it would be a 2+ hour wait. pretty much done with Plaza Tire. I'll take my business elsewhere that apricates it.

We were traveling backk to our home in Illinois from Texas. Outside of Carruthersville we developed engine trouble. The Onstar told us what was wrong and directed us to Autry Morlan where we met a delightful young lady called Sheila who absolutely took care of everything for us. We want to thank her and the service people who repaired us and had us on our way in a very short period of time.\ We plan to look to them when we purchase our next SUV Excellent. Jean Merry 704 N. Cardinal St. Effingham, Il. 62401

As a female, I don't typically know how to resolve an issue with my vehicle other than to take it to a professional. So when my car started having issues overheating I took it to Norman's Radiator at the suggestion of my husband who had dealt with them previously. I was given a quote of ~$450 to "completely resolve my issue". I agreed and they commenced with the repair that included patching a crack in the radiator and a standard flush and refill. Less than three days later, I started having the exact same issue again. I took my vehicle back to the technician at Norman's Radiator who then told me that it looked like my water pump is what was actually causing my car to leak, and to fix the problem, it would cost me ~$175. So not only did this technician fail to "completely resolve my issue", it seems that he charged me a significant amount of money unnecessarily. After consulting a local mechanic who came into my workplace, he made me very aware of the wrong that was done to me and who knows how many other unsuspecting individuals. I'm sure there is an honest mechanic in the Cape Girardeau area, I just hope this article helps you to continue your search beyond Norman's Radiator.