These guys are beyond unprofessional. I have never been so disrespecte... read more These guys are beyond unprofessional. I have never been so disrespected as a female by another man in my life. They had my car for 3 months to replace a water pump and do a tune up and oil change. My car was originally overheating when i brought it to them. They did a diagnostics and said it was the water pump. They supposedly fixed it and never even called me to say the work was finished. They did not test the car before returning it to me. They allowed me to drive off the lot only to realize without even going a whole mile that the car was still overheating. I immediately brought it back to them and they kept my car for months claiming to be making repairs on the car. I picked my car up on April 2, 2019 and my car still was not fixed. Again they never called me to inform me what was going on with my vehicle. When i picked it up it wasn't even parked on their lot. They went on to say that it was possibly a blown head gasket. I gave the shop over $500 to repair my vehicle and got it back in the same working condition as before. When I called inquiring about what all repairs were made to the vehicle while in their care, frustrated Junior cursed me out. Junior stated and I quote that mother fucking car has been sitting up here for 3 or 4 fucking months I cant remember what all we fucking did. That was after I had to keep asking for a lis of repairs and attempt to get him to remember the car I was speaking about. It should be on your fucking receipt is what Junior stated. Unbelievable is all I can say. What happened to quality customer service?
WARNING: Do not buy a car from CrossRoads Used Cars Inc, 608 W. Pearl... read more WARNING: Do not buy a car from CrossRoads Used Cars Inc, 608 W. Pearl St, Rt9, Tremont, IL 61568! Do not make the mistake that I did, do your research before buying from them. I bought a vehicle from them the evening of 10/14/13. I was buying a vehicle for my son, and was assured that the vehicle had been inspected and had no issues. I drove the vehicle 40 miles home. When I got home, one of the wheels was smoking from a frozen brake caliper. I had the brake fixed the next day, 2 days later on 10/17/13 the vehicle would not start when I left work. I had to have the vehicle towed to a shop. The fuel pump had quit working, and it needs a new belt tensioner and pulley. I have owned the vehicle for 3 days, and I have had to put more than $1000 dollars into it to keep it running. I realize that I bought the vehicle "As Is", but more than $1000 in 3 days is not acceptable when I was assured it was inspected and everything was fine. I called the owner, "Mike", he was very unfriendly and blamed me for taking the vehicle to a shop to have it repaired. He claimed he could have fixed the vehicle for $40. Sorry, after the headache I have had, and being lied to, you are not going to work on my vehicle. He was not willing to reimburse me for any of my repair expenses. If you buy from them, be willing to dump more money into the vehicle, it appears they work on them long enough to get them running to sell. You will regret buying the vehicle if you have to be out your hard earned money, and then be treated like crap when you call them. Terrible Customer Service! I will never do business with them again, and I will warn everyone I know to stay away from there.
I have been going to Stiles for over 8 years.totally honest, hardwokin... read more I have been going to Stiles for over 8 years.totally honest, hardwoking,fast,affordable and nice place..Does not over charge you and will be up frount about anything and always tries to keep the prices down......must go to .
