Auto repair service near Vienna, IL

Ghm

On 12/29/2023 I took my 2018 Jeep Renegade to Plaza Tire in Metropolis, Illinois to have the right rear time repaired as it had a nail in it. After the employee removed the tire, he got me from the waiting area, pointed to the brake caliper and told me my brake pads were in need of immediate replacement to avoid damage to the brake rotors. I initially told him to proceed with the repair and he quoted me a price of around $169, but when I found out the parts would have to be sent over from Paducah, Kentucky I remembered I had to take my wife to an appointment later that day and would have to bring my vehicle back another day. The employee agreed and cautioned me not to wait too long to prevent further damage to the brakes. A few days later I decided I am perfectly capable of replacing brake pads as I have been a mechanic myself for most of my life. I purchased a set of new brake pads from a parts store in Paducah and proceeded to perform the repair on 1/6/2023. When I removed the brake calipers and pads, I immediately realized there was no need to replace the pads as they are barely worn and have many thousands of miles of life remaining. I also realized I was nearly ripped off by the Plaza Tire employee, and would have been had I not postponed the brake service. I took photos of the brake pads and showed them to my daughter as a witness I am a 77 year old veteran, and it really angers me to think I was nearly scammed by a local business. Rest assured I will NEVER patronize that business again and will share my story with everyone I know. They did repair the flat as I had road hazard insurance on the tires, but they did not properly inflate the other tires so I drove around with the low-pressure warning on until I got home and properly inflated all the tires. Anthony D. (Tony) Okerson Golconda, IL

Thought my car was pulling to the left and possibly needed an alignment. It was driven and no work was needed. Always appreciate the help and competence of the guys!

Helped me change the tires!

I told the manager the problem i was having He had the technician to check my tires to see if he could fine problem sure enough he found my problem with one of my tire sensors was rereplaced and my low tire pressure warning light stopped coming on more than i can say about the Mayfield store where i live they told me there was nothing wrong I will not visit that store again for anything

Went in for a low tire indicator in my dash. My vehicle does not indicate which one. I check the pressure before I went. Rear driver tire that was new and had been replaced by Plaza Tire was the lowest, so I had to assume it was the culprit. As I checked in, I ask if they had 2 more tires in stock like the rear tires that I recently replaced that I could replace the front ones now. I could only afford the 2 rear ones earlier. The guys behind the counter said he had NO RECORD of Plaza replacing any tires form me on this vehicle. FYI, I have receipt. OK no biggy, clerical error. They proceeded to get vehicle in. Tech came out a few minutes later and told me he checked the ONE tire and no leak. I said OK, i was guessing on which tire was making indicator come on. He proceeded to tell me he put air in all the tires and left, pulled my vehicle up front and they called me to check out. NO letting me know if they had an additional tire in stock to match the back tires, NO checking the older tire for leaks. Just pay for the services today and leave. The two guys up front were VERY much NON-CUSTOMER service minded. OH, and BTW, I pulled into a different location for an oil change, and they told me it would be a 2+ hour wait. pretty much done with Plaza Tire. I'll take my business elsewhere that apricates it.

Timely service and thorough system checks