Auto repair service near Eminence, KY

First visit had quick diagnosis for expensive repair, then after work was completed they found another much simpler issue which could have been cause of initial problem, casting doubt on initial diagnosis. Did the secondary work at no extra charge. Was quick, work complete within 1 week of initial call to schedule. Second repair, removed broken glow plug. Initially quoted one price, then was increased during service. Upon completion, found new body damage to vehicle. Had to review camera footage to take responsibility for damage. Once agreed to, shop repaired damage within 2 days. Paint issues remain (deep scratches) but body damage repaired no charge.

I was very impressed with the service. I had the car diagnosed and they told me the price and performed the job. Customer service with a smile! Very satisfied customer C Moore

The owner rigs everything he does. The paint work always has runs. I have even seen his paint peel off an entire 40ft cruiser. He charges for oil changes and if the oil is clean looking he will wipe the filter off and not change it. I worked there for 3 years if said something about him cheating people he would say " that's how I make my money" do not use this place

Tremendously rude office staff. I was stuck blocking traffic when I called. The man who answered the phone was very rude from the get go and very unhelpful. He acted like he was just having a horrible day and that I was just making it worse by adding more work to his busy schedule. I was having trouble hearing him for all of the activities going on in traffic. As far as I know the signal was fine. He hung up on me after I said i couldn't understand him, But not before saying sarcastically "well, i'm sorry you're having such a bad day" click! no kidding..he actually said that. I had to have my boyfriend call back and try to get them to come pick up my car because our phones were going dead and we didn't know another towing place to call. I was afraid if i called back he would recognize my voice and just hang up on me. I was distraught when i called, but i was not rude to him. I was nervous being in a busy intersection with a car that would not move. I was about to cry. From the moment he answered the phone to the second he hung up on me he was short, rude and unconcerned for the business i had for their company. He may have been having a bad day and I feel those days, but he shouldn't take that out on the people who call who are already having to deal with a broken down car and their outrageous prices. However, the nice guy who was driving the tow truck put my wheel back in place for me because the axle was crushing the brake line. He was super nice and seemed to know what he was doing. I appreciated that very much considering the fact that my car wouldn't even roll out of the way. If you don't want the extra stress of having to deal with rudeness on the phone call someone else.

This dealership is very picky about who they want for customers. Obviously, they are not about return customers as you are treated like a number and not a person. Mark Morkus is a terrible salesperson! Someone who will not return your calls when you have questions on a new purchase. He will set expectations and not meet them coming up short every-time. This dealership has lost at least 3 sales from us, where they didn't return calls. Service department has been full of false promises as well.