Auto repair service near Irvington, KY

I have taken my Subaru to Rick's Service Center since I bought my first one in '99. Rick knows and drives a Subaru. Every problem I have brought him, he knows exactly what needs to be done. He gets the job done quickly and the price is always fair.

I was came into your store today to get a tire fixed on my rental car and I would just like to say that I have never been to a place of business before that left me so upset and angry. I did not sit in the lobby and wait because I wanted to smoke so I stood outside of the bay door and watch the guy repair my tire. I do not know who the man was I am assuming that he was over the men working but I have to say that he was the most rudest,unprofessional, not to mention a real jerk. What I witnessed was 4 men working and doing their jobs and his treatment to them was like someone talking to a dog! These men WAS working and he walked around there barking orders to them as if they were idiots and not doing their jobs. Now I understand in that business that you have to hustle alittle bit but that was just crazy. And if the guy fixing my tire was hurrying to much and mess something up that could have cause me to get a flat or wreck somewhere down the road I would have been really ticked off. But that is not the reason for this review. The reason for it is this man needs to get a reality check and remember No matter how high up the ladder you are you still show people alittle respect and not treat them the way he did. I am a quiet person but this has really upset me and when the man walked passed me and said Hi all I wanted to do was tell him what I thought of him. And to the guys that was working I give them praise for the jobs they were doing!!! I will not ever give my business to this store. Thank you Tina Best

Do not take your vehicle to this business! I dropped off my vehicle on Sat at 9:00 AM. The service manager told me there would be a $79.99 diagnostic fee, high but I was willing to pay it. I did not hear back from the service department as 3:30 rolled around. I called the listed number and received their voicemail. I called again at 4:30 with same result (the Swope Nissan website lists Sat hours as 08:00 AM-6:00 PM). At 5:00 I was finally able to reach the sales manager, but was told the service department had closed at 2:30 and he couldn't help me. After some discussion he reluctantly agreed to call the service manager at home to find out some information on my vehicle. He took my number and stated he would call me back. At 5:45 with no word from the dealership I went back to the shop and picked up my vehicle. No apology or explanation was given by the sales manager. My vehicle was sitting exactly where I had parked it 9 hours earlier. Worst customer service ever.