Auto repair service near Plymouth, MA

Excellent service.

I feel the repair was done well on the brakes, haven't had a problem. My biggest complaint is I made an appointment I believe monday for a 8am appointment on Thursday. I arrived on time. When I went to the shop to check on my car around 3:00pm they had not taken it in. They told me they were busy and other cats had came in. I feel my tile slot should have been honored and they should have taken my car in as scheduled. They did not start my car until the following day, and never notified me of this, if I didn't go down to the shop I would not have found out.

Whatever you do don't complain about the service you receive or they will blacklist you. I had an appointment scheduled to drop off my new Maxima for an oil change. After driving all the way to the dealership I am then informed by the service technician that they refuse to service my vehicle under warranty anymore because of a negative review I had given them on a customer survey I had received from Nissan after my last visit. They flat out handed the keys back to me and said if your not happy here then we suggest you go elsewhere. I was completely shell shocked and totally disgusted by the service technicians uncaring and callous attitude. When I asked to speak to a manager I was conveniently told he was not there. I then proceeded to let them know that I planned to contact Nissan Consumer Affairs about their unethical and discriminatory practices… and they said go right ahead. I have never heard of a business banning a customer from their establishment because they had a complaint about the service they received. It was bad enough that Sullivan Brothers never once reached out to me to apologize for the original issue I had but somehow in their infinite wisdom the best thing to do with an unhappy customer is to show them the door.